The Trellix ePO System Administrator shall have the following responsibilities:
• Installing and configuring required Trellix products, including but not limited to Trellix Endpoint Security (ENS) Client, ENS Firewall, Threat Prevention, Access Protection on enterprise Microsoft and Linux endpoints; maintaining malware security compliance and troubleshooting/resolving issues remotely via the Trellix ePO console; support system administrators with resolving desktop or server problems and requests such as software installs
• Assist with the daily DAT file ingest/deployment cycle
• Ensure the ePO infrastructure functions properly with PKI-based authentication, corporate authorization services, firewalls, and SSL/TLS communications.
• Contribute to development and ongoing improvement of industry best practices and standards for maintaining malware enterprise technologies.
• Assist with installing, testing, and deploying hotfixes/patches for Trellix product releases to manage enterprise vulnerabilities.
• Assist with development of knowledge articles, documentation, and work instructions used by the Malware, server, desktop teams, Tier 2/3 Help Desk technicians and remote/deployed units.
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