Job Description

• The Patient Services Representative I (PSR I) is the first point of contact for patients and plays a key role in creating a welcoming, professional, and supportive environment.
• This entry-level role supports patient check-ins, answers questions, maintains the waiting area, and assists Phlebotomists during breaks.
• The position also offers training in phlebotomy, providing opportunities for skill development and career growth within the company.
• The PSR I ensures patient confidentiality, accuracy, and high-quality customer service.

• bility to assist patients with care, compassion, and professionalism.
• Willingness to learn phlebotomy skills.
• High level of customer service experience.
• High school diploma or equivalent.
• Keyboard/data entry experience.

• 1-2 years of customer-facing service (retail, home health aide, or similar).
• No prior phlebotomy experience required.

• Greet patients, assist with check-ins using kiosks or handheld tablets.
• Provide clear explanations and support to patients.
• Maintain a clean, safe, and professional waiting area.
• ssist with workflow when phlebotomists are unavailable.
• Learn and perform specimen collection once trained.
• Follow established procedures for clinical and forensic specimen handling.
• Maintain required records and documentation.
• Demonstrate organizational commitment and a positive, professional image.

• Strong interpersonal skills.
• Compassion and patience.
• Willingness to learn new skills.

• Customer service.
• Communication.
• Data entry and basic computer skills.

• High school diploma or equivalent.

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