IT Helpdesk Technician - Tier 1Location: Chantilly, VASalary: $40,000 - $50,000Are you passionate about technology and looking to kickstart your career in IT support? Join a veteran-owned Managed Service Provider with over 20 years of success in delivering cutting-edge services and comprehensive IT solutions. We prioritize professional growth and foster a collaborative, dynamic workplace where employees feel empowered and valued.About the RoleAs an IT Helpdesk Technician - Tier 1, you'll provide essential support to clients by resolving technical issues and ensuring their systems run smoothly. This is a great opportunity for an entry-level IT professional who is eager to learn and grow in a fast-paced environment.Key ResponsibilitiesPerform routine maintenance and monitoring of client systems.Install and configure hardware components and software applications.Troubleshoot and resolve basic networking issues.Provide remote and in-person assistance to end-users for technology resolutions.Accurately document services and resolutions using management software.Diagnose and resolve basic technical issues with client computers, devices, and peripherals.What We're Looking ForExperience working 6+ months for a Managed Service ProviderBasic understanding of IT systems, hardware, and software.Strong problem-solving skills and attention to detail.Excellent communication skills with the ability to assist non-technical users.A customer-focused mindset with a proactive approach to troubleshooting.Ability to work both independently and as part of a team.What We OfferCompetitive salary: $40,000 - $50,000.Generous PTO to support work-life balance.Comprehensive health, dental, and vision insurance.401(k) retirement plan with company match.Opportunities for training and professional development in a supportive work environment.Why Join Us?This is your chance to work in a company that values its employees and invests in their success. If you're passionate about technology and want to grow your skills in a dynamic and collaborative environment, we want to hear from you.Apply today to start your journey as an IT Helpdesk Technician - Tier 1! Bowman Williams
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