Help Desk Specialist Job at Insight Global, Miramar, FL

N2NyQWhKZWVOYmlUWjVSNWdtM2RoRHRVTVE9PQ==
  • Insight Global
  • Miramar, FL

Job Description

Must Haves:

2+ years experience Help Desk Service Desk

Service Now

Flexible work schedule, STRONG customer service/communication/professionalism

Plus:

Healthcare experience

Certifications

Day to Day:

  • Tier 1 and tier 2 support
  • Basic app troubleshooting, Microsoft suite trouble shooting
  • Guide through IOS devices
  • Looking at desktop laptop diagnosing an issue
  • App standpoint- 5-6 apps to perform level 2 support
  • In house- power apps
  • Remoting and phone support
  • 20-25 calls/ day resolving about 12-15 tickets a day

This person is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Job Tags

Flexible hours, Shift work,

Similar Jobs

Pyramid Global Hospitality

Guest Services - Front Desk Agent (FT) Job at Pyramid Global Hospitality

 ...site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to...  ...to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: Greet customers immediately with a friendly and... 

Westgate Resorts

General Liability Claim Adjuster Job at Westgate Resorts

 ...we will continue offering the best and most-affordable vacation options out there! Job Description General Liability Claims Adjuster that is experienced in managing litigation. As a General Liability Claims Adjuster, you will be responsible for daily... 

Hayward Hawk Limited

Service Desk Manager Job at Hayward Hawk Limited

We're seeking a talented professional to oversee service desk operations, ensure seamless service delivery, and drive performance excellence in a high-pressure, fast-paced setting.As the Service Desk Manager, you'll be responsible for managing first- and second-line... 

InterEx Group

NetSuite Consultant Job at InterEx Group

 ...Job Title: NetSuite Consultant Location: Remote About Us: Join a dynamic team at a leading NetSuite solution provider dedicated to professional growth and innovative consulting. The team prioritizes collaboration and support, ensuring everyone thrives while... 

Schneider National Inc

CDL-A - Dedicated truck driver - Dollar General Job at Schneider National Inc

 ...: WeeklyExperience: 3 months or greater CDL experienceOverviewHaul retail product...  ...monthly payments for experienced drivers.Paid orientation.Paid time off after 6 months...  ...of Class A driving experience.Need CDL training? Explore our company-paid CDL training programs...