Complaints Handler Job at Wren Kitchens Us, Sugar Notch, PA

NThET2dwU1lNYkdYYUpOK2dHN1FqamhVTWc9PQ==
  • Wren Kitchens Us
  • Sugar Notch, PA

Job Description

About The Company

At Wren Kitchens we offer affordable luxury kitchens, proudly manufactured in the USA. We are more than just a kitchen manufacturer; we know that the kitchen is the heart of the home, where families gather, meals are shared, and memories are made.

Our unprecedented growth in the USA means that we are actively seeking outstanding individuals to join our retail showroom teams. If you're passionate about making a difference, and thrive in a collaborative environment, then Wren Kitchens is the place for you.

Don't miss out on this opportunity to be part of something extraordinary - join Wren Kitchens and shape your success!

About The Role

Main Responsibilities:

  • Taking ownership of a complaint and carrying out a full assessment of a customer's journey to be able to effectively resolve any dispute.
  • You will need to be proactive in exploring and providing solutions to customers
  • Provide assistance to teams across the business.
  • Identify improvements from across the business, whether this be from a showroom appointment to a delivery or installation.
  • Identify and report on any processes that could result in a poor customer experience.
  • Feedback to key business stakeholders on complaint progression and resolution timescales
About You

Desired skills and knowledge:
  • Complaint handling experience
  • Knowledge of Alternative Dispute Resolution (ADR)
  • Strong communication skills - both written and verbal
  • Good IT skills
  • Customer Service experience
  • Ability to work independently and within a team environment
  • Helpfulness and a customer-first attitude
  • The passion to take ownership and stick with an issue until it is resolved
  • Excellent oral and written communication skills

What Wren Offer

A full time position, with great career progression potential, health, dental and vision, competitive PTO and sick pay, and fully paid training.

Job Tags

Full time,

Similar Jobs

Polk Mechanical Company

Instructional Designer Job at Polk Mechanical Company

 ...Overview As the instructional designer (ID) at Polk Mechanical, this role is responsible for creating training that is engaging, practical, and aligned with both business goals and employee growth. The ID designs learning experiences that are clear, interactive, and... 

BioTouch

Courier Driver Job at BioTouch

 ...environment where every moment counts. If so, we are looking for courier drivers to transport medical specimens within a prearranged...  ...understand the critical role that timely and accurate medical specimen delivery plays in diagnosing and treating patients. Position Overview... 

Yexgo

Virtual Data Entry Assistant (100% Remote) Job at Yexgo

 ...and detail-oriented individual to join our team as a Data Entry Assistant. As a Data Entry Assistant, you will play a crucial role in...  ...Multiple shifts are offered from early morning to night and no experience is required.You will have ample opportunity for growthPart... 

Federal Express Corporation

Courier/DOT-19 Job at Federal Express Corporation

 ...operator of company vehicles. Provides courteous and efficient delivery and pick-up of packages. Checks shipments for conformance to FedEx...  ...Additional Details: Click HERE to learn more about the Courier/DOT-19 position! Federal Express Corporation is an Equal Opportunity... 

The Hillman Group

Head of Recruiting / Talent Acquisition (m/w/d) Job at The Hillman Group

 ...role focuses on identifying high-performing candidates for entry level positions, ensuring the business is equipped with top talent...  ...Qualifications Education: A Bachelors degree in Human Resources, Business, or a related field is preferred, but equivalent experience...