Call Center Customer Service Agent Job at Biz Voice Boost, Raleigh, NC

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  • Biz Voice Boost
  • Raleigh, NC

Job Description

Job Title: Call Center Customer Service Agent
Location: Raleigh, NC
Job Type: Full-Time
Reports To: Call Center Customer Service Agent

Job Overview:

As a Call Center Customer Service Agent, you will be at the forefront of our commitment to providing exceptional service to our valued customers. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and offering solutions in a friendly and efficient manner. This position requires excellent communication skills, a patient demeanor, and an ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Handle incoming calls from customers effectively and professionally.
  • Provide accurate information regarding products and services offered.
  • Assist customers with account inquiries, billing questions, and service issues.
  • Document customer interactions in the database for future reference.
  • Resolve customer complaints through active listening and problem-solving techniques.
  • Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided

Qualifications & Skills:

  • High school diploma or equivalent; further education in customer service or related field is a plus.
  • Proven experience in a customer service role, preferably in a call center environment.
  • Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Proficient with computer systems and software, including customer relationship management (CRM) tools.

Job Tags

Full time,

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