Job Description

Job Description

Job Description

Professional Search Group OC is looking for a dedicated Member Service Consultant (MSC) to join our client's team at their Branch in Fullerton, CA . In this universal role, you will provide exceptional service to both new and existing credit union members by addressing their financial needs and recommending appropriate products and services. This position requires the ability to multi-task, manage teller duties, and handle account openings, transactions, and general inquiries.

Professional Search Group OC is proud to partner with a recipient of the Peter Barron Stark Workplace Excellent Award f or highest associate satisfaction!

Member Service Consultant Responsibilities:

•  Serve as the initial point of contact for members, assisting with membership applications, account openings, and financial transactions.
•  Identify members’ financial needs and recommend suitable credit union products.
•  Assist with teller responsibilities as needed, ensuring accuracy and efficiency in all transactions.
• Achieve a qualified volume of product referrals while delivering superior member service.
•  Provide high-quality service to both internal and external members, ensuring a positive and seamless experience.

Member Service Consultant Qualifications:

• 1+ years of experience in sales, cash handling , and customer service .
• Knowledge of consumer loan products and experience in a sales-oriented environment , preferably in the financial industry.
• Strong communication and member service advisory skills .
• Proficient in computer skills , including word processing and spreadsheet software.
• Ability to follow written and verbal instructions effectively.

Apply with Professional Search Group OC today for this golden opportunity!

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