Job Description

Location: Plano, TX onsite 3x per week

Job Type: W2 hourly contract through end of 2025

Compensation Range: $50-60/hr

Our financial services client is seeking a UX Research to support their Credit Risk team . This role is ideal for a highly organized, proactive researcher who is comfortable with both qualitative and quantitative research and has a keen interest in scaling research operations .

This contract position runs from April through December and requires a hybrid presence in Plano, TX . The selected researcher(s) will assist with customer satisfaction measurement, research operations, and usability testing while supporting a sole researcher managing a high volume of strategic work.

Responsibilities

Customer Satisfaction (CSAT) Score Management:

• Administer and deploy surveys across five product lines
• Analyze and report on survey response metrics
• Optimize and refine survey dissemination methods

UX Research & Operations Support:

• Assist with the research intake process
• Support participant recruitment
• Conduct 3-5 usability tests
• Contribute to research repository management

Ideal Candidate Profile:

• Highly organized & proactive, able to work autonomously
• Experience with both qualitative & quantitative research
• Some familiarity with data analysis is preferred
• Strong interest in credit risk and complex financial domains
• Comfortable in a supporting role, scaling research efforts
• Open to candidates from any industry background

Additional Details:

• Hybrid role in Plano, TX
• Contract through December (due to hiring constraints)
• Candidates with research strategy experience are strongly preferred

Requirements

5+ years of professional experience:

• UX Research: Strong background in both qualitative and quantitative research methods.
• Survey Administration & Analysis: Experience deploying, managing, and analyzing customer satisfaction (CSAT) surveys or similar research tools.
• Research Operations Support: Ability to assist with participant recruitment, research intake, and usability testing .
• Data Interpretation & Reporting: Ability to analyze research data and present insights effectively .
• Highly Organized & Proactive: Comfortable managing multiple research initiatives in a structured and detail-oriented manner.
• Collaboration & Communication: Strong interpersonal skills to support cross-functional teams and work effectively with senior stakeholders .

If you're a detail-oriented UX Researcher looking to support a high-impact team in the financial sector , we’d love to hear from you!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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