Job Description

Job Description

Job Title: Technical Writer

Department: Software

Supervisor: VP, Product Management or Software Product Manager

Job Purpose:

Hy-Tek Intralogistics is seeking a highly skilled Technical Writer with deep domain knowledge in warehouse technologies including WMS, WES, WCS, automation, and robotics to join our growing team. Technical Writer will play a critical role in translating complex technical concepts into clear, concise, and user-friendly documentation for internal teams, customers, and partners.

Essential Duties and Responsibilities:

• Develop and maintain comprehensive documentation for:
• Warehouse Management Systems (WMS)
• Warehouse Execution Systems (WES)
• Warehouse Control Systems (WCS)
• Automated material handling equipment and robotics
• Create user manuals, API documentation, SOPs, installation guides, training materials, sales briefs, and release notes
• Collaborate with engineers, product managers, and operations teams to gather technical information
• Translate engineering specifications and system workflows into accessible content for technical and non-technical audiences
• Ensure documentation aligns with industry standards, regulatory requirements, and brand voice
• Manage documentation lifecycle using tools like Confluence, MadCap Flare, or DITA-based CMS
• Support product launches and system upgrades with timely documentation updates

Knowledge, Skills and Abilities Preferred:

• Bachelor’s degree in Technical Communication, Engineering, Computer Science, or related field
• 3+ years of experience in technical writing, preferably in logistics, supply chain, or industrial automation
• Strong understanding of warehouse technologies (WMS, WES, WCS) and robotics integration
• Experience with Agile/Scrum environments and version control systems (e.g., Git)
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple projects simultaneously
• 💡 Preferred Skills
• Familiarity with PLCs, SCADA systems, or IoT platforms
• Experience documenting RESTful APIs and data integration workflows
• Knowledge of safety and compliance standards in warehouse environments (e.g., OSHA, ANSI)

Working Conditions:

• Hybrid work environment with occasional travel to customer sites or Hy-Tek facilities.
• Collaboration across office, warehouse, and manufacturing settings.
• Working in office, warehouse, and manufacturing facilities.
• Working in a stationary position for an extended period.
• Moving or traversing for an extended period.
• Occasional ascending and descending scaffolding and/or mezzanines.
• Operating computers for an extended period.
• Possible exposure to noise levels exceeding recommended DBA levels.

***Job requirements listed indicate the minimum level of knowledge, skills, and/or ability necessary to perform the job proficiently. This job description is not an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform other job-related duties as requested by their supervisor, subject to reasonable accommodations. ***

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