Job Description

Our client, an industry leader in automotive support and technical solutions, is seeking a Technical Support Specialist (Call Center) to join their team. As a Technical Support Specialist (Call Center), you will be part of the Parts and Technical Support department supporting customer service operations. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Technical Support Specialist (Call Center)

Location: Theodore, AL

Pay Range: $20 starting 

Shift: 7:00am - 3:30pm CST, Monday through Friday

What's the Job?

• Assist customers with troubleshooting issues related to automotive products, including car lifts, tire changers, and wheel balancers.
• Diagnose product problems based on customer inquiries and provide effective solutions or recommend service parts.
• Enter and track customer service tickets using Freshdesk or similar systems, ensuring timely resolution.
• Coordinate with sales, production, and shipping teams to expedite orders and resolve fulfillment issues.
• Support training efforts by sharing product knowledge and troubleshooting techniques with team members and customers.

What's Needed?

• At least 2 years of experience in customer service, order processing, or a related field.
• Proficiency with MS Office Suite, especially Word and Excel, and familiarity with ERP systems.
• Strong data entry skills with the ability to type 45-60 WPM accurately.
• Excellent written and verbal communication skills in English.
• Ability to multitask effectively in a fast-paced environment and handle stressful situations with professionalism.

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment.
• Gain valuable experience in technical support within the automotive industry.
• Develop your problem-solving and customer service skills.
• Work with a reputable organization committed to employee growth and success.
• Competitive pay rate with consistent work hours.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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