Salary: See Position Description Location : Aptos/Watsonville, CA Job Type: Full-time (100%) Job Number: 2025-01960 Department/Division: Information Technology Division: Administrative Services Opening Date: 02/25/2025 Closing Date: 3/18/2025 11:59 PM Pacific Employment Opportunity We need YOU ! Cabrillo College is looking for staff to provide quality programs and services for a diverse student population promoting ever-evolving needs as our students grow toward their individual aspirational goals. Cabrillo is an Hispanic Serving Institution (HSI) with a special focus on enhancing the Latinx student experience. Come join our team, valuing high-level and innovative instruction, support services, a welcoming environment, and helping to change the world one student at a time! Under general supervision, this full-time, 12-months per year Systems / Network Support Specialist position performs varied technical Information Technology (IT) support functions related to client-facing technologies including desktop/laptop hardware, software, printers, peripheral equipment, server/network connectivity, mobile devices and applications; installs, configures, diagnoses and troubleshoots multi-platform, networked client devices and peripheral equipment; participates in enterprise-wide software deployments; provides end-user training; and performs related duties as assigned. The ideal candidate will share Cabrillo's commitment to educating its racially and socioeconomically diverse student population. Cabrillo College serves approximately 11,400 students per term. In the Fall of 2022, 58% of Cabrillo students are members of minoritized populations, identifying themselves as LatinX (51%), Multi Ethnic (5%), Asian (2%), Black Non-Hispanic (1%), Filipino (1%), American Indian/Alaskan Native ( COMPENSATION AND BENEFITS: Starting Salary Range: $5,984 to $ 6,928 per month; plus 5% annual increases up to step 7, maximum initial salary step placement on the classified salary schedule is step 4. Full-time (40 hours per week) assignment, 12 months per year. Monday through Friday, 8:00 a.m. - 5:00 p.m. with evenings and weekends as required Classified employees are required to join the California Public Employees' Retirement System (CalPERS) and as such contribute 8% of their monthly salary to CalPERS on a pre-tax basis. Position scheduled to begin as soon as possible, pending Governing Board ratification. Salary is subject to proration based on the beginning date of assignment. Cabrillo is unable to sponsor work visas. Benefits: Our comprehensive benefits package includes medical, dental, life, short and long term, and vision (optional) insurance provided at a share of cost on a pretax basis, CalPERS Retirement and an Employee Assistance Program. Please see the Benefits link on the HR webpage for more information. Work-Life Balance: This opportunity is a full-time assignment, twelve (12) months per year. Classified employee benefits include: Twelve (12) days vacation leave accrued annually; rate increases up to a maximum of twenty (20) days at year ten (10) Twelve (12) days of sick leave accrued annually, seven (7) of which can be used as Personal Necessity days annually Nineteen (19) paid holidays annually Five percent (5%) Longevity award annually after ten (10) years of service with increases to fifteen percent (15%) at twenty (20) years Professional Growth educational incentive program As a classified staff member at Cabrillo College, you will join a vibrant community of professionals and educators working together to provide a positive educational environment where our students experience diverse academic and cultural perspectives. Examples of Duties The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Installs, configures, troubleshoots, upgrades, repairs and maintains desktop computers, printers, scanners, readers and other peripheral equipment and runs tests to ensure proper equipment operations; performs local/wide area and internet network installations; provides a wide range of support to users of personal computers, mobile devices, audio-video and telecommunication equipment; configures a wide range of software; recommends hardware configurations for end users; works with end users to define software solutions; documents all hardware and software configurations; provides end user training. Centrally configures and deploys end user devices using a variety of enterprise-level management suites including mobile device management and directory services platforms; builds and develops scripts to deploy custom images for lab areas; plans, schedules, coordinates and completes computer "lab" replacements; installs, tests and configures applications and new software functionalities for applicable servers and platforms. Maintains and configures assigned network servers including those involving application licensing, application hosting, application distribution, end-point management and printing services; creates and distributes configured application packages and installers for remote and self-service deployment to a variety of platforms including Windows, MacOS and IOS. Monitors, prioritizes, responds to and resolves technical support requests for hardware/software and connectivity issues received via the IT services management platform ticketing system or by in-person requests, phone calls/messages or emails; troubleshoots and diagnoses problems and errors; provides users with instructions in areas of network login, logout, passwords, email, drive mappings, desktop icon management and instructional applications; provides follow-up support until issues are resolved; works with other technical staff, vendors and manager to find solutions for reducing or eliminating issues. Performs on-site repair of desktop computers and peripherals; contacts manufacturers' technical support for in-depth triage of computer issues or for shipment of hardware components and/or replacements. Works collaboratively with manager and other technical staff to identify and implement standards for District-wide and campus-specific technology support such as average response time, mean time to repair, end-user satisfaction and problem resolution rate/time; develops best practices and fosters continuous improvement in customer support services; reviews help desk statistics and surveys, analyzes trends, identifies chronic problems and performs root-cause analyses. Maintains detailed inventory records of hardware, software and computer-related equipment using asset tracking and management systems to make informed decisions about technology purchases; disposes of obsolete assets following established procedures. Assists with forecasting cycle replacements or upgrading of desktop, laptop, printer and related technology assets; maintains proper hardware replacement planning information. Keeps technical skills current to meet continuing work responsibilities. Participates and may function as a lead on client-facing technology-related projects. OTHER DUTIES Installs, configures, sets up and supports a variety of audio-visual and public address (PA) systems utilized in classrooms and for special events. Demonstrates sensitivity to and understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds of community college students, faculty and staff. Performs related duties as assigned. Minimum Qualifications
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