Job Description

Job Summary The Amazon Connect team is recruiting a Senior Product Manager - Technical to drive the vision, growth, and adoption of Amazon Connect Contact Lens product suite including conversational analytics, agent performance evaluation, and screen recording capabilities. This is a highly visible role and the ideal candidate should have prior experience in shipping analytics and optimization products. Our Senior Product Managers - Technical are responsible for end-to-end product ownership over one or more of our technical products. We expect you to dive deep into the technology from both a product and customer perspective. Customers may include developers, IT departments, or enterprise CIOs from the world’s best companies. To succeed, you will have technical acumen and a passion for both technology and business. From day 1, you will be responsible for a large product and have the autonomy to think strategically and make data-driven decisions to drive innovative solutions. Over their careers, successful PM-Ts will be exposed to multiple businesses/products, and will grow into senior executives who independently run large business segments and organizations. Minimum Requirements 5+ years of working as a Technical Product Manager experience Experience in taking a product from conception & definition phase through engineering design and taking it to market Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) Key Responsibilities Build the strategy and roadmap, and define features that delight our customers, drive adoption, and increase utilization of our Contact Lens capabilities Develop new pricing models Perform outbound marketing and product launch activities Own the strategy to drive growth in existing and new markets Report to senior leadership on the state of the business Manage communications to customers pertaining to service interruptions or other issues with services that may impact them Work Environment This position can sit in Seattle or Vancouver. About the Team Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Compensation Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $236,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr

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