Job Description
We are looking for a dedicated and empathetic Customer Service Representative to join our team on a long-term contract basis. Based in Chicago, Illinois, this position involves providing exceptional support to members and ensuring their inquiries are resolved efficiently. As part of a non-profit organization, you will play a vital role in delivering service excellence while utilizing your expertise in call center operations.
Responsibilities:• Spanish Bilingual Skillset REQUIRED - Minimum of 3 years of experience in a call center or corporate customer service setting.
• Proficiency in using SharePoint, web-based member databases, and Microsoft Office Suite.
• Strong communication skills, including the ability to interact with members in a detail-oriented and empathetic manner.
• Demonstrated ability to handle data entry tasks with accuracy and efficiency.
• Knowledge of union contracts and related processes is a plus.
• High level of attention to detail and commitment to delivering quality service.
• Availability to work Monday through Friday during standard business hours.
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