Job Description
We anticipate the application window for this opening will close on - 29 Jan 2026
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.
In this exciting role as an In-House Repair Manager, the positional responsibility encompasses people management and development, delivering outstanding customer service, deliver repaired/refurbished products meeting high level technical and quality standards, implementing continuous improvement programs, and maintaining strong links to the entire service organization and other functional stakeholders.
This position will report to the Americas Director of Depots and is responsible for global support of Neuromodulation/Pelvic Health.
The Senior In-House Repair Manager oversees all aspects of the in-house repair operations for Medtronic's medical devices and equipment. This role is responsible for managing repair teams, optimizing processes, ensuring regulatory compliance, and driving continuous improvement to deliver high-quality, timely repair services. The manager will collaborate cross-functionally to support business objectives, customer satisfaction, and operational excellence
Responsibilities may include the following and other duties may be assigned.
- Lead, mentor, and develop a team of in-house repair technicians and supervisors.
- Oversee daily repair operations, including workflow management, resource allocation, and prioritization of repair tasks.
- Monitor and analyze repair metrics to ensure efficiency, quality, and cost-effectiveness.
- Maintain compliance with FDA, ISO, and other applicable regulatory standards.
- Develop and implement standard operating procedures (SOPs) for repair processes.
- Collaborate with OU management, engineering, quality assurance, and customer service teams to resolve complex technical issues.
- Drive process improvements and implement Lean/Continuous Improvement initiatives.
- Manage inventory and spare parts for repair operations, ensuring optimal stock levels.
- Prepare and present reports on repair performance, trends, and improvement opportunities to senior leadership.
- Support customer inquiries and escalations related to repair services.
- Ensure a safe work environment and adherence to Medtronic's health and safety policies
- Cost Center planning and expenditure responsibility.
Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.
- Bachelor's degree in Engineering, Biomedical Engineering, Technical Management, or related field (Master's preferred).
- 7+ years of experience in technical service/repair management, preferably in the medical device or healthcare industry with 5+ years of managerial experience, or Advanced degree with a minimum of 5 years of relevant experience in technical service/repair management, with 5+ years of managerial experience.
Nice to Have - Strong knowledge of FDA, ISO, and other regulatory requirements relevant to medical device repair.
- Proven leadership and people management skills.
- Experience with Lean, Six Sigma, or other process improvement methodologies.
- Excellent communication, organizational, and analytical skills.
- Proficiency with ERP systems, repair management software, and MS Office suite.
- Experience in a high-volume, regulated repair environment
- Inventory management
- Visual Management Systems
- Cell Manufacturing
- Project management certification
Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):$112,800.00 - $169,200.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Job Tags
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