Job Description
We are looking for a passionate Salesforce Administrator to join our growing team. This role combines technical expertise with business acumen, making you a key partner across various departments.
The Salesforce Administrator provides value to the business by automating complex business processes, ensuring the system is clean and efficient, and monitoring new releases. This person is the Salesforce Subject Matter Expert within the organization and must have an in-depth understanding of platform customization. The role is very hands-on and takes both a detailed and strategic view of the platform. The candidate will be a member of multiple project teams for complex projects.
This role will manage Salesforce and administer HubSpot, our marketing automation platform. This includes ensuring data integrity, user training, and ongoing platform optimization.
The Salesforce Administrator defines and delivers all ongoing Salesforce enhancements, projects, and user support. This position also ensures Salesforce process documentation is developed and continually updated.
Responsibilities :
Salesforce
Design and configure custom objects, profiles, roles, flows, custom fields, validation rules, and page layouts
Manage duplicate data, data aging, accuracy, and ensure completeness of active data in the system
Ensure data backups are running
Works with business stakeholders to develop requirements for various initiatives, document those requirements, and build an implementation plan
Assist end users with user setup, training, configuration, and troubleshooting based on Salesforce and industry best practices
Handle intake, review, and coordination of new incoming requests, including report and dashboard design and management to monitor data
Track and communicate expectations and progress updates to customers while managing expectations using IT ticketing system, Outlook, and Teams
Handle the ongoing administration (including design and configuration) of applications and interfaces from Salesforce to existing applications and data sources independently with minimal guidance
Analyze requirements, test and integrate application components, and ensure that system improvements are done accurately with the highest quality
HubSpot
Administer all aspects of the HubSpot platform, including contacts, companies, forms, and workflows
Ensure data integrity and accuracy within the HubSpot database, which is synced to Salesforce
Stay updated and provide support on HubSpot features and functionalities
Create reports and dashboards to monitor marketing performance
Monitor and analyze HubSpot performance data to identify areas for improvement
Requirements:
Salesforce Administrator Certification
1+ years of HubSpot administration experience
3+ years of Salesforce Administrator experience
Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Analytical and problem-solving skills with strong attention to detail
Ability to drive projects forward with limited oversight
Ability to prioritize multiple tasks in a fast-paced, team environment
Strong understanding of business processes, how to leverage standard system capabilities to support them, and the ability to translate technical requirements to business stakeholders
Preferred:
Salesforce Business Analyst Certification
Associate or bachelor's degree in business, computer science, MIS, engineering, or a related field
Experience with Apex, Visualforce, and integration with other systems through Salesforce APIs
Experience with Power BI and/or SQL administration
Please note that Calvetti Ferguson does not provide immigration or work visa sponsorship.
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NOTICE TO 3rd PARTY RECRUITERS
Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval. Resumes submitted or candidates referred to any employee of Calvetti Ferguson by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Calvetti Ferguson. Calvetti Ferguson will not be responsible for or owe any fees associated with referrals of those candidates and/or for submission of any information, including resumes, associated with individuals. Calvetti Ferguson
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