Job Description

Broadview Solutions is looking for a motivated and driven individual to grow with our team. The ideal candidate must be high energy and very outgoing, and enjoy regularly communicating via phone with our diverse field workforce. This is a fast paced role that requires candidates who enjoy the sometimes hectic but rewarding task of dispatching field technicians. If you are a reserved individual this is likely not the role for you!

This individual will have full ownership of the coordination and delivery of services within an assigned geographic region. He/she will work regularly with our internal teams and field workforce to prioritize activities and ensure optimal outcomes. They will manage resource schedules to ensure Broadview is delivering on customer commitments and consistently exceeding expectations.

If this sounds like you, consider joining our team as a Resource Coordination Specialist.

Position Responsibilities:

• As part of our core Field Operations team, the Resource Coordination Specialist is responsible for the scheduling of field resources to align with customer commitments.
• The individual in this position will have full ownership for successfully delivering within his/her assigned geography.
• Provide status updates to internal teams on in-flight activities and escalate activities in jeopardy.
• Regularly communicate with field technicians and have the ability to logically assign resources to cover all scheduled field activities.
• Balance workload across multiple resources to optimize labor utilization, while also ensuring Broadview is exceeding customer SLA commitments.

What You’ll Need:

• A strong focus on customer service with a drive to exceed expectations.
• Ability to communicate clearly and professionally with internal and external parties.
• An analytical and problem-solving mindset with the ability to respond in a very dynamic environment with constantly changing activities and priorities.
• Ability to adapt quickly to new projects with differing strategies for delivering services.
• A collaborative approach to problem solving while operating independently and with a strong sense of ownership.
• Experience working in a dispatch or freight logistics environment is a PLUS!

What We Offer:

First and foremost, Broadview Solutions offers a positive and supportive work environment. We believe all team members are a valuable part of the organization who contribute to the success of Broadview and our customers.

We believe in a great work life balance! As part of our comprehensive benefits package, Broadview offers a generous time off program to ensure all team members have the opportunity to relax and recharge. 

Individual growth is a cornerstone of our organization. At Broadview, you will have the opportunity to obtain knowledge and develop skills that help you progress towards your professional goals. We’ll help you define a career path within the organization and support your development to achieve those goals.

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