Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...academics, life-changing research, compassionate health care, and a strong commitment to faith and service. All About You The Anthropology Program at Saint Louis University is seeking part-time adjunct faculty on an on-going basis to teach undergraduate courses in...
...Secure new business and growing existing contracts within the state and federal government markets Effective management of state and federal contracts through all phases including bid analysis, price exceptions, proposals support, contract launch and Accounts Manager,...
Overview: Become an After-Hours Hospice RN Where it's not just a job, It's a Calling! At ACG Hospice we know work/life balance should be a top priority for all our nurses! Were committed to caring for our patients as we would care for our own families! Do you...
..., certifications, education, experience, location, qualifications and... ...Paid time off (PTO) Various health insurance options & wellness... ...-term disability Employee assistance programs (EAP) Parental... ...Assist with basic patient care activities. Assist with...
....net & Online Products Job Title: Project Manager, Operations Requisition ID: R02421... ...changed as directed by the Company at any time to promote and support our business and... ...in these benefits may vary for part time and temporary full-time employees and...