Resolution and Live Chat Agent Job at Commerce Access Sdn. Bhd, Oregon, IL

N01QTGhKT1JNcnFYYUpSK2hXN1FoejFRT2c9PQ==
  • Commerce Access Sdn. Bhd
  • Oregon, IL

Job Description

Job Description

  1. Manage abandoned calls and voicemail calls left by the consumer in the IVR.
  2. Manage follow-up cases.
  3. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder.
  4. Manage the CSI with low ratings.
  5. Perform any other relevant tasks deemed necessary to ensure the best quality of service.
  6. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat.
  7. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution.

Minimum Experience (Years)

  • 1 to 3 years

Qualifications

  • Diploma with 1 year of relevant experience in a customer contact centre;

OR

  • SPM with 3 years of relevant experience in a customer contact centre.

#J-18808-Ljbffr

Job Tags

Similar Jobs

R1 Roofing & Exteriors

Digital Marketing Manager Job at R1 Roofing & Exteriors

 ...exceptional roofing and exterior services. Role Description This is a full-time, hybrid role in Lehi, UT for a Portfolio Marketing Manager. The Portfolio Marketing Manager will be responsible for developing and implementing marketing plans, conducting market... 

Adams & Martin Group

Litigation Legal Assistant (Denver) Job at Adams & Martin Group

 ...hybrid position, allowing for one remote workday per week. Key...  ...support to assigned attorneys. Manage and maintain attorney...  ...format, and proofread legal documents, correspondence, and pleadings...  ...business reputation unless a review of criminal history is conducted... 

Keystoneforensics

Fire Investigator Job at Keystoneforensics

 ...Engineers deliver. Keystone specializes in forensic engineering and investigative services for commercial and residential structures, vehicles,...  ...team includes highly experienced engineers, architects, fire investigators, contractors, and industry experts strategically... 

PepsiCo

Warehouse Assoc Coord Job at PepsiCo

 ...Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement. In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical,... 

Iamus Consulting

(3053) Front End Software Engineer Job at Iamus Consulting

 ...Work closely with designers, backend engineers, and data scientists to build holistic user...  ...least 9years of experience with front end software development/engineering with a B.S....  ...education, skills, experience, as well as contract-specific affordability. The estimated salary...