Job Description

Job Overview

Lake Appliance, a family-owned leader in appliance repair services, is seeking a skilled and customer-focused Residential Appliance Repair Technician to join its expanding team. In this role, you’ll diagnose and repair a diverse array of household appliances, deliver exceptional customer service, and uphold Lake Appliance’s reputation for honesty and excellence. With a supportive, family-friendly work environment and robust opportunities for professional growth, this position is perfect for motivated individuals—especially transitioning veterans—eager to advance their technical careers with a trusted name in the industry.

Key Responsibilities

• Diagnose and repair residential appliances, including refrigerators, freezers, washers, dryers, ranges, cooktops, ovens, microwaves, dishwashers, and trash compactors, ensuring top-quality results.
• Deliver outstanding customer service, addressing client needs with enthusiasm and ensuring satisfaction on every job.
• Promote Lake Appliance services and products during customer visits to drive add-on sales and meet commission-based revenue goals.
• Achieve performance metrics, contributing to team and company success.
• Complete detailed Pre-Visit Reports (PVRs) for each service call using a company-provided iPad, maintaining accurate records.
• Participate in scheduled team meetings and training sessions to stay updated on repair techniques and brand-specific standards.
• Continuously enhance technical skills and knowledge through hands-on experience and professional development.
• Adhere to all Lake Appliance policies, procedures, and safety guidelines to maintain a safe and professional work environment.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of 1 year of hands-on appliance repair experience with brands like Whirlpool, GE, Samsung, LG, or Electrolux.
• Certifications: CFC/EPA Certification preferred (or ability to obtain within 6 months).
• Technical Skills: Strong mechanical and diagnostic abilities; proficiency with iPads for invoicing, technical research, and parts ordering.
• Customer Service: Excellent communication skills with an upbeat, customer-first approach.
• Physical Requirements: Ability to lift up to 75 lbs., bend, kneel, climb, and perform physically demanding tasks in residential settings.
• Licenses: Valid driver’s license with a clean driving record for operating a company-provided vehicle.
• Background: Must pass a drug screen and background check.

Benefits

• Competitive hourly wage with bonus opportunities and commission potential based on add-on sales.
• Comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) with employer matching.
• Paid time off (vacation, holidays, sick leave).
• Company-provided vehicle, iPad, and phone to streamline work efficiency.
• Opportunities for professional growth, training, and career advancement in a fun, family-friendly environment.

Why Work at Lake Appliance?

Join a team that values hard work, integrity, and a positive vibe! Watch this video to see why Lake Appliance is a great place to grow your career:

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