Remote Live Chat Support Job at Mikaelskolan, New York, NY

Nk1iQmhacWNNN21YYVoxOWhXWGRnanRYTkE9PQ==
  • Mikaelskolan
  • New York, NY

Job Description

We are seeking a motivated and customer-focused individual to join our team as a  Remote Live Chat Support Representative . In this role, you will be responsible for providing real-time assistance to our customers via live chat, ensuring their questions are answered promptly and efficiently. You will work remotely and communicate with customers from various backgrounds, assisting them with a variety of inquiries related to our products/services.

Key Responsibilities:

  • Customer Interaction : Respond to customer inquiries in real time via live chat, ensuring clear and friendly communication.
  • Issue Resolution : Diagnose customer issues, offer solutions, or escalate complex problems to the appropriate team members.
  • Product/Service Knowledge : Maintain an in-depth understanding of company products/services to assist customers effectively.
  • Order Assistance : Help customers with order inquiries, tracking, cancellations, and returns.
  • Technical Support : Provide troubleshooting assistance for technical or account-related issues.
  • Documentation : Record all customer interactions in the company’s CRM system, ensuring accurate and timely updates.
  • Maintain Quality Standards : Follow company guidelines and scripts to ensure consistent and high-quality customer service.
  • Follow-Up : Ensure customer satisfaction by following up on pending issues and confirming problem resolution.
  • Team Collaboration : Work closely with other support team members and departments to ensure seamless customer experiences.

Skills and Qualifications:

  • Experience : Previous experience in customer service or live chat support is preferred.
  • Communication : Excellent written communication skills with the ability to convey information clearly and concisely.
  • Problem-Solving : Strong analytical skills and the ability to troubleshoot issues quickly.
  • Multitasking : Ability to manage multiple chats simultaneously while maintaining a high level of service.
  • Tech Savvy : Comfortable using various live chat tools and CRM systems (experience with Zendesk, Freshdesk, or similar platforms is a plus).
  • Attention to Detail : Ability to accurately document customer interactions and follow up as needed.
  • Availability : Ability to work flexible hours, including weekends and evenings, depending on business needs.
  • Empathy & Patience : Ability to remain calm and patient with customers, even in high-pressure situations.

Job Tags

Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

PTS Advance

Refinery Site Manager (San Francisco) Job at PTS Advance

 ...Local Candidates Only A leading general contractor seeks an experienced Site Manager to lead day-to-day operations at a major refinery site. Ideal for someone with: Technical refining background Strong project & team management experience Proven... 

Beth Tfiloh Dahan Community School

High School Biology Teacher Job at Beth Tfiloh Dahan Community School

HIGH SCHOOL BIOLOGY TEACHERBeth Tfiloh Dahan Community High School is seeking a full-time high schoolscienceteacher to teach 9th Grade Biology including AP, honors and non-honors classes. The ideal candidate will display proficiency in incorporating hands-on and laboratory... 

Phillips 66

Machinist/Millwright Intern, Billings Refinery Job at Phillips 66

 ...Phillips 66 & YOU - Together we can fuel the future The Rotating Equipment Craftsman (Machinist/Millwright) Intern, Billings Refinery works with the maintenance department of the refinery. Interns will observe the repair and troubleshooting of rotating equipment... 

Regal Realtors

Newly Licensed Real Estate Agent Job at Regal Realtors

Job Description Job Description Are you ready to redefine your real estate career and join a trailblazing team at Regal Realtors? While the real estate industry may be slowing down elsewhere, we're sprinting ahead, setting new standards for success! If you're an...

Token Metrics

Full Stack Developer Intern for Crypto Projects Job at Token Metrics

 ...seeking a talented and motivated Full Stack Developer Intern with a passion for cryptocurrency to assist in designing and developing both front-end and back-end...  ...closely with our design team to create user-friendly web interfaces and ensure the responsiveness of applications...