Remote Live Chat Support Job at Mikaelskolan, New York, NY

Nk1iQmhacWNNN21YYVoxOWhXWGRnanRYTkE9PQ==
  • Mikaelskolan
  • New York, NY

Job Description

We are seeking a motivated and customer-focused individual to join our team as a  Remote Live Chat Support Representative . In this role, you will be responsible for providing real-time assistance to our customers via live chat, ensuring their questions are answered promptly and efficiently. You will work remotely and communicate with customers from various backgrounds, assisting them with a variety of inquiries related to our products/services.

Key Responsibilities:

  • Customer Interaction : Respond to customer inquiries in real time via live chat, ensuring clear and friendly communication.
  • Issue Resolution : Diagnose customer issues, offer solutions, or escalate complex problems to the appropriate team members.
  • Product/Service Knowledge : Maintain an in-depth understanding of company products/services to assist customers effectively.
  • Order Assistance : Help customers with order inquiries, tracking, cancellations, and returns.
  • Technical Support : Provide troubleshooting assistance for technical or account-related issues.
  • Documentation : Record all customer interactions in the company’s CRM system, ensuring accurate and timely updates.
  • Maintain Quality Standards : Follow company guidelines and scripts to ensure consistent and high-quality customer service.
  • Follow-Up : Ensure customer satisfaction by following up on pending issues and confirming problem resolution.
  • Team Collaboration : Work closely with other support team members and departments to ensure seamless customer experiences.

Skills and Qualifications:

  • Experience : Previous experience in customer service or live chat support is preferred.
  • Communication : Excellent written communication skills with the ability to convey information clearly and concisely.
  • Problem-Solving : Strong analytical skills and the ability to troubleshoot issues quickly.
  • Multitasking : Ability to manage multiple chats simultaneously while maintaining a high level of service.
  • Tech Savvy : Comfortable using various live chat tools and CRM systems (experience with Zendesk, Freshdesk, or similar platforms is a plus).
  • Attention to Detail : Ability to accurately document customer interactions and follow up as needed.
  • Availability : Ability to work flexible hours, including weekends and evenings, depending on business needs.
  • Empathy & Patience : Ability to remain calm and patient with customers, even in high-pressure situations.

Job Tags

Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

Kansas Spine & Specialty Hospital

Registered Nurse RN Inpatient Part Time Nights Job at Kansas Spine & Specialty Hospital

 ...Job Description Job Description JOB TITLE : Registered Nurse Inpatient Part Time Nights 2 - 12 Hour Shifts GENERAL SUMMARY OF DUTIES : Demonstrates the ability to assess and evaluate data including: Systematic and ongoing assessment based on patient... 

City Wide Facility Solutions

Team Lead - Food Processing Industry Third Shift Job at City Wide Facility Solutions

 ...Objective The Third Shift Team Lead in the Food Processing Industry at City Wide Facility Solutions is responsible for overseeing operations during the late-night hours, ensuring quality service, and maintaining a high standard of cleanliness within processing facilities... 

Genie Healthcare

Travel Operating Room RN First Assistant (RNFA) Job at Genie Healthcare

 ...over 4000 current travel RN contracts open at any given time. \n\n Genie provides travel RNs flexibility, support, top pay scale, housing and the #1 rated, multi-state health insurance coverage. \n\n Genie Healthcare carries with it a commitment to providing a... 

Remote Career

Administrative Assistant / Data Entry Clerk (Remote Work From Home Online) Job at Remote Career

 ...Administrative Assistant / Data Entry Clerk (Remote Work From Home Online) Job Openings Administrative Assistant / Data Entry Clerk...  ...is needed. You will have adequate opportunity for growth Part-time readily available - choose the days you wish to work A commitment... 

Remote Career

Remote Admin & Data Entry Clerk (Part-Time) Job at Remote Career

 ...A flexible remote work provider is seeking an Administrative Assistant/Data Entry Clerk to join their team. This role offers the chance to work from home with excellent pay and growth opportunities. Candidates must possess outstanding communication skills and the ability...