Remote Live Chat Support Job at Mikaelskolan, New York, NY

Nk1iQmhacWNNN21YYVoxOWhXWGRnanRYTkE9PQ==
  • Mikaelskolan
  • New York, NY

Job Description

We are seeking a motivated and customer-focused individual to join our team as a  Remote Live Chat Support Representative . In this role, you will be responsible for providing real-time assistance to our customers via live chat, ensuring their questions are answered promptly and efficiently. You will work remotely and communicate with customers from various backgrounds, assisting them with a variety of inquiries related to our products/services.

Key Responsibilities:

  • Customer Interaction : Respond to customer inquiries in real time via live chat, ensuring clear and friendly communication.
  • Issue Resolution : Diagnose customer issues, offer solutions, or escalate complex problems to the appropriate team members.
  • Product/Service Knowledge : Maintain an in-depth understanding of company products/services to assist customers effectively.
  • Order Assistance : Help customers with order inquiries, tracking, cancellations, and returns.
  • Technical Support : Provide troubleshooting assistance for technical or account-related issues.
  • Documentation : Record all customer interactions in the company’s CRM system, ensuring accurate and timely updates.
  • Maintain Quality Standards : Follow company guidelines and scripts to ensure consistent and high-quality customer service.
  • Follow-Up : Ensure customer satisfaction by following up on pending issues and confirming problem resolution.
  • Team Collaboration : Work closely with other support team members and departments to ensure seamless customer experiences.

Skills and Qualifications:

  • Experience : Previous experience in customer service or live chat support is preferred.
  • Communication : Excellent written communication skills with the ability to convey information clearly and concisely.
  • Problem-Solving : Strong analytical skills and the ability to troubleshoot issues quickly.
  • Multitasking : Ability to manage multiple chats simultaneously while maintaining a high level of service.
  • Tech Savvy : Comfortable using various live chat tools and CRM systems (experience with Zendesk, Freshdesk, or similar platforms is a plus).
  • Attention to Detail : Ability to accurately document customer interactions and follow up as needed.
  • Availability : Ability to work flexible hours, including weekends and evenings, depending on business needs.
  • Empathy & Patience : Ability to remain calm and patient with customers, even in high-pressure situations.

Job Tags

Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

Sage Investco

Director of Equity Capital Raise for Commercial Real Estate Job at Sage Investco

 ...collaborate with select groups of retailers, restaurants, and gas station operators to find, develop, and build new sites for their operations...  ...team, with the role located in Newport Beach, CA. This is a full-time, hybrid role, with flexibility for remote work when needed.... 

The Carlisle Group (TCG)

Store Manager Job at The Carlisle Group (TCG)

 ...Title: Store Manager Location: White River Junction/Hartford, VT Pay Range: $84-130K base Store Manager Co-op Food Stores About the Hanover Co-op Food Stores The Hanover Consumer Cooperative Society one of the oldest and most successful co-ops in the United... 

Post Holdings

Processing Operator - Break Relief - C Shift Job at Post Holdings

 ...Business Unit Overview Michael Foods, Inc. is a leader in the food processing and distribution industry with business in egg products, refrigerated grocery and potato products. We offer exciting job possibilities throughout our organization where you can enhance your... 

Luxe Media, LLC

Volunteer Advisory Board Member (Chicago) Job at Luxe Media, LLC

 ...that demands initiative and imagination from every single team member that are heard, tested, and genuinely empowered to lead by example...  ...Felix Magazine by contributing to each issue. The Advisory Board solicits and writes articles for the luxury charity publication,... 

Home Depot

Warehouse Associate - Hauppauge, NY Job at Home Depot

 ...With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The primary responsibility of the Warehouse Associate is to load unload merchandise from trucks, move material within the facility and from the loading...