Remote - Chat Support Agent Job at Pin-Up Curls, Stockton, CA

NmNUTWhwZWNNTENkWkp4K2hHblRoanBWTkE9PQ==
  • Pin-Up Curls
  • Stockton, CA

Job Description

Job Summary: As a Remote Chat Support Agent, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our products and services. Your role will involve engaging with customers through live chat, ensuring they receive prompt and effective solutions to their queries.

Key Responsibilities

  • Respond to customer inquiries via live chat in a timely and professional manner.
  • Provide accurate information regarding products, services, and policies.
  • Assist customers with troubleshooting issues and resolving complaints.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
  • Document customer interactions and feedback in our CRM system.
  • Collaborate with team members and other departments to enhance customer experience.
  • Stay updated on product knowledge, company policies, and industry trends.
  • Meet performance metrics, including response time and customer satisfaction scores.

Qualifications

  • High school diploma or equivalent.
  • Excellent written communication skills with a friendly and professional tone.
  • Strong problem-solving skills and the ability to think critically.
  • Ability to multitask and manage time effectively in a remote environment.
  • Proficiency in using live chat software and CRM systems.
  • Availability to work flexible hours, including evenings and weekends if required.

What We Offer

  • Competitive salary and performance-based bonuses.
  • Flexible work schedule with the opportunity to work from home.
  • Comprehensive training and ongoing support.
  • Opportunities for growth and advancement within the company.
  • A positive and inclusive team culture.

Job Tags

Remote work, Flexible hours, Afternoon shift,

Similar Jobs

Integris Health

CV Sonographer - Weekend Nights Job at Integris Health

 ...not-for-profit health system has a great opportunity for a CV Sonographer in Oklahoma City, OK. In this position, youll work Friday,...  ...with an advanced understanding of echocardiography and vascular ultrasound. Cardiovascular Sonographers have an in depth understanding... 

Middlebury College

Special Events Staff (001423) Job at Middlebury College

 ...control to ensure compliance with space capacities, laws and college policies. Works in conjunction with College Public Safety staff to observe and report suspicious activity or behavior while providing site security for indoor or outdoor events such as concerts,... 

BOKA Restaurant Group

Barista Job at BOKA Restaurant Group

 ...Solomonov, here in Brooklyn at The Hoxton Hotel! Meaning village in Hebrew, KFar is an Israeli restaurant, bar, and caf inspired by the food, energy and warmth of Israeli bakeries. K'Far offers Breakfast, Lunch, and Dinner with dishes first experienced by Chef Mike... 

Aramark

Historic Preservation Tradesman - Yosemite - Facility Maintenance Job at Aramark

 ...Job Description Responsible for the conservation, protection and preservation of historic furniture and historic structures. Builds, repairs, and fabricates wooden items including but not limited to furniture, doors, trims, and moldings. Repairs foundations and stonework... 

Benchmark Senior Living

Director of Nursing, RN - Assisted Living Job at Benchmark Senior Living

 ...providing caring and dedicated service. In our supportive environment, associates can learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and...