Job Description
All the benefits and perks you need for you and your family: - Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our Promise To You Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together we are even better.
Schedule : Full Time
Shift :Days
Location: 1500 SW 1 st Ave Ocala, Florida 34471
The community you'll be caring for : AdventHealth Ocala
- Horse Capital of the World Home to the World Equestrian Center
- Affordable cost of living
- Destination for outdoor enthusiast (golf, kayaking, horseback riding, nature trails)
- Vibrant downtown area with award winning establishments
- Family friendly with many parks and recreations
- Driving distance to Gainesville, St. Augustine, Orlando, Tampa, Sarasota
- Part of the community since 1898, providing healthcare to Marion County for over 120 years
- AdventHealth Hospital Ocala offers a broad spectrum of services, with programs that are nationally recognized and accredited
- Spectacular springs throughout the county
The Role You'll Contribute The Regional Patient Experience Manager is responsible for directly managing the operations and improvement program of AHS Patient Experience in the Central Florida Division - North Region, with assignment to a specific campus or multiple campuses. Working with AHS Patient Experience and Campus Leadership, the manager develops and implements strategic best practices in the most effective manner across the region. This role provides senior level consulting and coaching to executives, middle and front line leaders in the best practices for patient experience, requiring solid knowledge of functional best practices and critical thinking related to how to best influence the field in process improvement. Additionally, this position leads or participates in the planning of regional and major system events including conferences and strategic forums. As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts. This role works with the Chief Nursing Officer and AHS headquarters to manage the site visit program for assigned campus(es), leveraging Press Ganey Advisor resources to provide appropriate education. This position serves as a change agent for Adventist Health System and requires strong experience in process improvement, along with a proven track record of leading others in the improvement of patient experience.
The Value You'll Bring To The Team - Working with other campus based managers, manages the patient experience program for the East Florida region, demonstrating strategic planning capabilities and negotiation skills.
- Works closely with executive leaders at assigned campus to ensure that we are most effectively meeting the needs of each facility and regional progress as a whole, while creatively leveraging limited resources.
- Effectively manages the consulting and coaching program to best leverage both self and external coaches/advisors with the most effective coverage at assigned campus(es). Evolves coaching models as necessary to best meet needs and drive improvement.
- Actively participates in strategic planning for patient experience in the region and system-wide.
- Demonstrates strong project management skills, and effectively develops and monitors project workplans to completion.
Qualifications The expertise and experiences you'll need to succeed: - Bachelors degree in nursing or related field
- Minimum of ten (10) years of healthcare related experience
- 5 years of experience as a Nurse Manager or above in an acute care setting or 3 years of experience in a patient experience consulting role in a multi-campus setting
- 10 years of experience as an RN
- Demonstrated history of leading strong improvement results in patient experience
- RN License
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Patient Experience
Organization: AdventHealth Ocala
Schedule: Full-time
Shift: 1 - Day
Req ID: 25037171
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Job Tags
Full time, Local area, Shift work,