Job Description

Job Description

About the Opportunity

This is an opportunity for a sharp, proactive, and ultra-organized Director of Operations/Broker Assistant to support a top-producing agent and their high-performing team at Compass. This role is 90% dedicated to directly supporting the Team Leader and is critical to keeping the business running smoothly across listings, marketing, scheduling, client care, and operations. You’ll be the right hand to a high-volume agent—someone who loves logistics, thrives in a fast-paced environment, and can balance meticulous attention to detail with a calm, low-key demeanor.

About the Team

This small, high-producing NYC real estate team is known for delivering white-glove service and deep market expertise across the luxury market. Backed by the Compass brand’s tech-forward tools and national reach, the team operates with integrity, professionalism, and a drive for results.

Role & Responsibilities

Calendar & Scheduling

• Manage and organize the Team Leader’s calendar, including all showings and appointments
• Coordinate and manage team-wide calendars and showing schedules

Listing & Transaction Management

• Prepare and upload listing agreements and documentation
• Handle transaction coordination from start to finish—including liaising with attorneys, CPAs, agents, and managing agents
• Compile documentation and complete board packages
• Manage & know the status of listings from on the market to in contract up until closing

Marketing & Presentation

• Prepare all property listing materials: listing presentations, show sheets, postcards, and digital campaigns
• Coordinate with Compass Marketing Department and external vendors
• Conduct targeted postcard mailings

Client Service & Communication

• Provide outstanding customer service to clients and internal teams
• Triage and respond to calls and emails with sound judgment and discretion
• Coordinate open houses, client events, and thoughtful gift deliveries

Team & Operations

• Maintain and update CRM, mailing lists, and online profiles
• Track sales and run forecasts, projections, and comparative market analysis (CMA)
• Manage team expenses and budget tracking
• Create weekly and monthly reports for listings and team performance
• Assist with occasional personal assistant tasks for the Team Leader

Qualifications

• Active NYS Real Estate License
• Experience in NYC residential real estate strongly preferred
• Meticulous attention to detail with a love for checklists and order
• Excellent communication skills—professional, warm, and responsive
• Ability to multitask under pressure while remaining calm and focused
• Proactive problem-solver who takes initiative and sees tasks through
• Tech-savvy: Excel, Google Workspace, DocuSign, CRM platforms, and social media tools
• Comfortable supporting a dynamic leader with evening/weekend availability as needed

Compensation and Hours

$80,000–$100,000 (W2 via Checks & Balances)

Schedule: Monday–Friday, 9AM–6PM in office, with evening/weekend availability for check-ins (respond within 2 hours max)

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