Product Owner Job at Diverse Lynx, Raleigh, WV

N3NMTWhwdVpOckNVWlp4L2lteldoanRl
  • Diverse Lynx
  • Raleigh, WV

Job Description

Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx

Job Tags

Similar Jobs

Skyfaith Inc

Water Restoration Consultant Job at Skyfaith Inc

 ...Compensation Paid Vacation Career Growth Opportunities Job Summary Roto-Rooter has an amazing opportunity for a Restoration Consultant! Operating in Wyoming, MI and surrounding areas, we are looking for an experienced sales individual to lead our thriving Water... 

Sage Investco

Director of Equity Capital Raise for Commercial Real Estate Job at Sage Investco

 ...collaborate with select groups of retailers, restaurants, and gas station operators to find, develop, and build new sites for their operations...  ...team, with the role located in Newport Beach, CA. This is a full-time, hybrid role, with flexibility for remote work when needed.... 

Nesco Resource

Model Maker Job at Nesco Resource

 ...The Model Maker will create, design, and construct components and assemblies in various materials. You will plan jobs, design and build prototypes, and utilize essential machining operations tools, parts, and fixtures. You will use blueprints, drawings, and/or CAD designs... 

Goodwill of SWPA EE

Retail Operations Associate Job at Goodwill of SWPA EE

 ...named to Forbes list of Americas Most Inspiring Companies. We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you... 

Camel Energy Manufacturing Michigan

Environmental Health and Safety (EHS) Specialist Job at Camel Energy Manufacturing Michigan

Job Description Job Description Job Title: Environmental Safety and Health Specialist Reports to: Plant Manager Key Responsibilities 1. Regulatory Compliance & Audits Ensure compliance with federal (OSHA, EPA), state (MIOSHA, Michigan DEQ), and local ...