Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...group in the country, now is the perfect time to join our clinical team! We are actively looking to hire talented, fully licensed therapists in the area, who are passionate about patient care and committed to clinical excellence. Our new state-of-the-art clinic opened...
...Materials is a global leader in materials engineering solutions used to produce virtually... ...display in the world. We design, build and service cutting-edge equipment that helps our customers... ...with marketing and sales. Manages start ups in terms of time and cost requirements...
...part of our mission to elevate healthcare staffing standards. Your journey begins here,... ...Anchorage, Alaska is not just a place to work; it's a community brimming with possibilities... ...Are Experienced with 2-3 years in agency recruiting or a sales role with a...
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our ...
...Dental Lab Technician The College of Dentistry is in search of a dental technician to perform conventional and digital fixed and removable prosthodontics and associated type procedures in Ohio State University's dental laboratory. Faculty, students, and staff collaborate...