Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...application, and ask as many questions as you need. Introduction This project is with a surfing-inspired sustainable development non-profit (NGO) driving the development of poor Peruvian coastal communities through a path of sustainability. We develop environmental,...
...journalistic skills with ability to produce content in a fast-paced environment. Studying for or have a University degree in Journalism, Business, Arts, or any programs providing strong English language training or candidates with strong English language skills....
...Job Title: Web Graphic Designer (US Citizens Only) Location: Remote We are currently seeking candidates who meet the following... .... Conduct usability tests to refine and improve user experience. Stay uptodate with design trends tools and technologies...
Data Entry/Investigations Analyst Melville, United States of America Essential Functions/Responsibilities: Enter applications into the system. Run reports. Verify information/data. Track customer service requests. Frequent phone and e-mail correspondence. Create and maintain...
...Specialty: Med Surg Registered Nurse (RN) Shift: Night for 48 hr contract 13 Week Contracts and more available! Qualification... ...develop solutions customized to your specific needs. From short- and long-term travel contracts to local and per diem assignments and more,...