Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...Working Title: Power Plant Operator / Mechanic State Role Title: Trades Technician III Position Type: Full-time Staff (Classified) Position Status: Full-Time FLSA Status: Non-Exempt: Eligible for Overtime College/Division: Business Services Department...
...Bergensons Services (KBS) has immediate full-time, permanent openings to join our Warehouse Janitorial Associate/Cleaning Crew Member .If you enjoy working in a fast-... ...and pride in service. Work Schedule: Days/nights vary, including weekends Shifts Available:...
...Bridge Parents (House Parents) Location: Homes located in Western North Carolina (Avery County, Hendersonville, Metrolina Region, Smoky Mountain Region, or Winston-Salem) Your Impact: Crossnore Communities for Children is looking for couples (i.e. partners,...
...Job Description Job Description Position Description: Looking for a career minded Sales Manager.Your role is integral to the stores success. The Assistant Manager Sales handles the sales and marketing functions of the business. Your responsibilities include telephone...
Looking for affordable student accommodation in Melbourne? Explore verified student rooms and apartments near RMIT, Monash, and the University of Melbourne. Enjoy comfort, convenience, and community only on stuaccommodation.com.Website: