Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...skills to fill this role Read the complete details below, and make your application today. Troubleshoot and repair hydraulic, mechanical, and electrical systems. Conduct welding and fabrication work as needed. Ensure compliance with safety and environmental...
...Job Summary The OP Home-Based Physical Therapist is responsible for providing a full range of physical therapy services including assessment, treatment planning and therapeutic interventions consistent with the positions qualifications, professional practices and...
...Job Description Job Description Company Description At our practice, we believe that the optometrist is the hero of primary eye care, enabling and safeguarding their patients ability to experience his or her best vision. For many people, an optometrist is also...
...Health and Services summary: The Clinical Pharmacist at Kadlec Regional Medical Center provides individualized, cost-effective pharmaceutical care in collaboration with healthcare teams to optimize patient medication outcomes. The role requires a PharmD or Bachelor's...
...Job Description Job Description Property Manager Vacation Rentals, Airbnb & Long-Term Leasing Location: On-Site Employment Type: Full-Time We are seeking an experienced Property Manager to oversee a diverse portfolio of vacation rentals, Airbnb units...