Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...vehicle) Job Description: ~ The Facilities & Equipment Engineer is responsible for workstation layouts and supports the equipment... ...required for this position? Bachelors degree in mechanical engineering, or related discipline Minimum 3 years professional...
...Farm Insurance Companies, is seeking a Trial Attorney to join the growing Houston, TX Claim... ...collaborative environment where our attorneys can assist each other and have access to support... ...to be eligible to lawfully work in the U.S. immediately. State Farm will not sponsor...
...as special perks and discounts. Learn more about Bank OZK benefits ( . Job Purpose & Scope Responsible for performing fraud incident investigations and case management, including collaboration with internal and external stakeholders, to mitigate and recover loss to the...
...Job Description Job Description Home Health Occupational Therapist (OT) Opportunity in: Sahuarita and Green Valley area,Arizona Status... ...- $95 per visit depending on experience, PLUS mileage and travel time Embark on a new career path where therapy is customized...
...New Yorkers in thirteen languages. Job Description The Graphic Design Intern will report to members of the Design team and assist... ...power of diverse perspectives and the unique blend of lived experiences, non-traditional education pathways, practical know-how, and...