Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...Escondido, CA About the Role Were looking for reliable, hands-on individuals who take pride in doing quality work. As a Manufacturing Operator , youll be part of a team that keeps production running smoothly building, inspecting, and improving products that...
...Our client, an industry leader in automotive support and technical solutions, is seeking a Technical Support Specialist (Call Center) to... ...ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by...
24HourNurse is looking for Patient Attendants (Sitters) for Psychiatric/Behavioral Health Hospital located in Weston, WV! Position: Patient Attendant/Patient Sitter; No experience necessary! A limited number of supervisor positions also available, some experience...
Earn at least $2310 driving with Uber when you complete your first 192 trips in 30 days. Why Uber? Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). What...
...Job Description Title : Compliance Coordinator Pay Rate : $47.00-$50.00/Hour on W2# of Openings : 1 Position Type : Contract Location : Can either work Tampa, FL OR Princeton Pike, NJ Onsite Flexibility : 50% Remote (2-3 times onsite per week...