Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
Entry-Level Freight Dispatcher (Remote) Earn $2,200 to $3,000 Weekly ($114,400$156,000 Annually) We are hiring motivated individuals to join our logistics team as Freight Dispatchers. This is a remote position with strong income potential. Candidates must already ...
...Job Description A confidential manufacturing organization, specializing in the defense industry, is seeking an experienced Powder Coat Technician to join its team. This role focuses on preparing and finishing metal parts for high-quality powder coating in a modern...
...collaborate with select groups of retailers, restaurants, and gas station operators to find, develop, and build new sites for their operations... ...team, with the role located in Newport Beach, CA. This is a full-time, hybrid role, with flexibility for remote work when needed....
...Pharmacy Technician - Pharmacotherapy at Providence Health and Services summary: The Ambulatory Pharmacy Technician supports clinical... ...permitted and requires relevant pharmacy technician licensure and experience. The position is based at Providence Centralia Hospital,...
...Description Integrated Healthcare Services is seeking a travel Ultrasound Technologist for a travel job in Brighton, Colorado. Job... ...Type: Travel Job Summary: ~ In this position, the Sonographer performs Ultrasound procedures in order to obtain desired...