Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...Technical Product Manager Join to apply for the Technical Product Manager role at CGI . Position Overview We are seeking a dynamic and experienced Technical Product Manager who combines deep data expertise with strong product management skills. This role focuses...
...Job Description A confidential manufacturing organization, specializing in the defense industry, is seeking an experienced Powder Coat Technician to join its team. This role focuses on preparing and finishing metal parts for high-quality powder coating in a modern...
...we are willing to both buy and sell. To do this successfully, we design and implement our own low latency technologies, trading... ...London, and Singapore. What youll do as a Quantitative Research Intern at Akuna: Akunas Quant team is looking to add Quant Research...
...Job Description Bestica is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Portsmouth, New Hampshire. Job Description & Requirements ~ Specialty: ED - Emergency Department ~ Discipline: RN ~ Start Date: 02/23/2026~ Duration...
...Part-Time (On-Call) Office Services Clerk Consider a new, rewarding career today as a Part-Time (On-Call) Office Services Clerk with IST Management Services! Ideal candidates will be ready to grow their career in facilities and office services, and to take advantage...