Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...Food People!Job Description**JOIN OUR WAREHOUSE TEAM!**Ready to build a career with a company... ...productivity and accuracy+ Perform pre-shift equipment checks and safely operate an... ...reports if needed_**+ Able to work 8+ hour night shifts, typically Sunday - Thursday. At...
...Opportunity Compensation: $21.75 hourly (pay by load after training is complete.) CDL training program for Drivers with a CDL class A with 1... ...~ Must be able to work a flexible schedule (nights, weekends, and holidays). Work Environment & Physical Demands...
...lbs. Additional Skills & Qualifications: Familiarity with survey terminology. Basic math skills. Experience with construction or civil engineering environments. Experience with total station, topographic surveys, land surveying, and GPS. High...
Role Overview: Sodexo Live! has an exciting opportunity for a Bakery/Pastry Chef Manager who will support a large commissary kitchen operation that delivers thousands of ready-to-eat meals to our local clients. Working in the metro Atlanta area with our commissary...
...powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains... ...what comes next. Job Title: Digital Marketing Intern Company: Prologis Prologis Summer Internship Program Do you want to play a role in global...