Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...individuals with developmental disabilities by working as a team member assisting with daily living skills, attending community outings,... ...to and from home as well as in the community Position is Part Time, 31 hours per week or less; daytime hours, Schedule to be discussed...
About the job Remote * Work From Home * Data Entry ClerkRemote Work From Home Data Entry Clerklooking to hire a Data Entry Clerk with excellent... ...create a digital content.QualificationsNo previous experience necessaryHigh school diploma or GED requiredExcellent...
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...overs, etc.). Knowledge of alternative milks, specialty ingredients, or wellness-driven beverages. Prior experience in a caf, bar, or hospitality setting. Why Join Check N Play? Competitive Pay $21-$24 per hour based on experience, plus tips. A unique...