Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...A prestigious hotel group in San Francisco seeks an experienced Director of Sales & Marketing to lead their sales and marketing team. The role involves managing revenue growth strategies and collaborating with various departments to achieve goals. Candidates should have...
...Pharmacy Technician - Pharmacotherapy at Providence Health and Services summary: The Ambulatory Pharmacy Technician supports clinical... ...permitted and requires relevant pharmacy technician licensure and experience. The position is based at Providence Centralia Hospital,...
...expectations. In this role, you will collaborate closely with software engineers to deliver world-class AI solutions to our clients.... ...architecting analytical software systems using AI and ML. Experience developing software utilizing various languages, including Python, SQL...
...Description Integrated Healthcare Services is seeking a travel Ultrasound Technologist for a travel job in Brighton, Colorado. Job... ...Type: Travel Job Summary: ~ In this position, the Sonographer performs Ultrasound procedures in order to obtain desired...
...Train and manage servers and cashiers Create and adjust staff schedules to meet restaurant needs Adhere to all safety and sanitation regulations Qualifications: Previous experience in food service or other related fields Strong leadership qualities...