Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...lies in Carbon Health's custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to... ...future of healthcare for the better. We're looking for a Research Coordinator based in California to provide research support for clinical...
...K-12 Teacher - Elementary, Middle, High School Teacher at Uncommon Schools summary: This role involves teaching K-12 students in public charter schools dedicated to providing high-quality education in underserved urban communities. Teachers are responsible for delivering...
...prospecting and setting appointments for the sales team. This is an entry-level, client-facing role where youll gain hands-on experience in... ...first-time appointments Keep accurate records in Salesforce (contacts, activities, opportunities) Support sales reps with...
...BayCare is hiring a Corporate Responsibility Coordinator! Join one of Tampa Bays largest and most respected healthcare systems. BayCare includes 16... ...external customers and manage inquiries. Some local travel required. Qualifications: ~ Required: Bachelors...
...Work at Right Slice Pizza? Were one of the newest and fastest-rising pizza franchises in North Americaand were bringing that energy straight to Texas. Folks already know us for serving incredible pizza at prices that just make sense, and that focus on quality and...