Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...Landscape Designer Full-time, paid landscape design positions are available for the 2025 season. Option for 8-12 month positions. Work weeks range from 40-55 hours per week during the growing season. We are able to offer substantial training, direction, and guidance...
...* _Respond promptly and professionally to guest inquiries, booking questions, and stay-related concerns across multiple platforms (Airbnb, VRBO, direct booking channels, etc.)._* _Provide clear check-in/check-out instructions and ensure guests have everything they need...
...Position Description CGI is seeking an Administrative Assistant to provide administrative support to the U.S. Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE) in Washington, DC. Responsibilities Provide administrative support...
...Pattern Maker As a Pattern Maker, you will have the opportunity to learn from others in the shop while engaging in both individual and team projects. You will operate various equipment and hand tools to design, build, and maintain tooling for foundry castings. You'll...
...Assistant Farm Manager (2465) Location: Georgia JobNumber: 2465 Responsible for supervising tractor drivers, conducting mechanical maintenance and repair, and operating complex equipment. Reports to directly to the General Farm Manager. Responsibilities Include...