Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
Fire Alarm Technician Location Cumberland, RI (Cumberland Hill area) : Position Summary: The client has an exciting opportunity for an Alarm Service/Installation Coordinator. This individual is responsible for supporting Burglary, Fire Alarm, and Access systems for client...
...Required) LVN (Preferred, not required) BLS Certification (Preferred, not required) Familiarity with hospital health, safety, and sanitation standards and procedures Excellent knowledge of medical and hospital terminology Perfect physical condition and stamina Equal...
16 hours ago Be among the first 25 applicantsDataStaff, Inc. is in need of a Clinical Informatics Analyst for a long-term contract opportunity with one of our direct clients in Richmond, VA .*This role is hybrid; 4 days per week will be onsiteResponsibilities:Designs...
Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at... ...are looking for. Overview Sage Dental is seeking a Dental Assistant to join our team in Cooper City! Our Dental Assistants professionally...
...Relationship Advisory Process (RAP) Financial planning model connecting to IRM. They are a full-service brokerage firm and clear through Fidelity NFS; Salesforce customized for prospecting clients. FAs are paid on loans, investments, and insurance. When an FA partners with...