Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...Physician Assistant - Chicago, IL Job type: Full Time Shifts: Mon - Fri (9am - 5pm) Specialty: Primary Care Job Summary & Responsibilities: Provide comprehensive care in a primary care setting, addressing preventive, acute, and chronic needs....
...Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences...
...The Model Maker will create, design, and construct components and assemblies in various materials. You will plan jobs, design and build prototypes, and utilize essential machining operations tools, parts, and fixtures. You will use blueprints, drawings, and/or CAD designs...
...detail-oriented Production Worker to join our team in a fast-paced food processing plant. The ideal candidate will be responsible for... ...the integrity of our food products and ensuring compliance with industry regulations. Open Positions: Packaging Machine Operator ...
...Job Title: AnalystJob Description Join our team as an Analyst, where you will develop and maintain PERL CGI web-based applications that interact with SQL backend databases on a Linux open source platform. Your primary focus will be on generating dynamic web content...