Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...Marketing Department: Communication Reports to: Chief Marketing Officer Supervisory Duties: Yes The Senior Public Relations Coordinator will play a key role in supporting media relations, strategic communications and public relations efforts that promote...
...understand desired application capabilities and testing scenarios Continuously improve software engineering practices Work within and across Agile teams to design, develop, test, implement and support technical solutions across a full-stack of development tools and...
...A leading healthcare provider is seeking an Outpatient Registered Nurse - RN for a full-time position in Quincy, MA. This entry-level role offers paid training and requires no prior dialysis experience. Key responsibilities include providing patient care, administering...
...Psychiatric Physician Assistant Opening in Flint, MI NIGHTS/Full-time Salary: $113-151K annually Bonus: $5K About Come join our team and make a difference in the lives of those in our community! We are looking for energetic and caring people to join our dynamic clinical...
...delightful details that make every visit feel personal and unforgettable. What will you do in this job? Act as kitchen manager when Chef is off duty Create daily specials highlighting local ingredients and Montana-inspired cuisine Expedite orders Train and...