Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Talent Advisor Senior, Effectiveness & Metrics, you will apply data-driven, storytelling financial acumen, and affiliate agreement...
...Job Description LanceSoft is seeking a travel nurse RN Pediatrics PACU - Post Anesthetic Care for a travel nursing job in Oakland, California. Job Description & Requirements ~ Specialty: Pediatrics PACU - Post Anesthetic Care ~ Discipline: RN ~ Start Date...
...have immediate access to medical coverage and ReviveHealth virtual care. Additionally, you are offered access to dental and vision... ...offers concierge, membership-based access to virtual primary care, urgent care, mental health therapy, a vision program, and prescription...
Inspect equipment in their area to ensure proper cleaning Report any damage to equipment to supervision Assist in other departmental areas as needed Physical Requirements: ~ Ability to lift approximately 50 pounds (occasionally more); ability to bend, squat...
...About the Family: Loving family in New York City is looking for a dedicated, energetic nanny to care for their 3 children, ages 4, 2, and 4 months old. Primary care will be for the older 2 children, but experience with both infants and toddlers is required. The ideal candidate...