Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...\n \n Health Care (Medical, Dental, Vision)\n Flexible Spending Account \n Retirement Benefits (403b)\n Insurance Benefits (Life, Long-Term, Short-Term)\n Paid time Time Off \n \n Joining our team has its perks: \n \n We encourage professional...
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The client is a leader in advertisement industryJob DescriptionJob Title: Premium Web DesignerJob Location: Tucker, GAContract Duration: 12+ monthsCreating highly creative design for websites, email marketing, and other digital products.Need designers experienced...
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...About Simplicity For over 200 years, Simplicity Patterns Inc has inspired designers and makers to bring their visions to life. Now, were entering an exciting new era, and were honoring the Simplicity legacy while reimagining whats possible for the next generation...