Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...KSADS-PL Rating: ADHD-RS-5, PANSS, YMRS, CDRS-R, MADRS, HAMD17, HAM-A, ADOS-2, ADI-R, WAIS, KBIT-2, YBOCS, BABS, CADSS, C-SSRS, CGI-S/I, CGAS Self-Assessments: SDS, SDQ, DSST, ASEX, PDQ-D-5, ABC-2, PHQ-9, CSFQ, CPFQ, QIDS-SR, BAI, Conners 3, Peds-QL, VAS, 5D-ASC...
...CA Job Summary The City of Willows is seeking an enthusiastic and community-focused Childrens Librarian to plan and deliver library programs and services for children and young adults. This full-time position plays an important role in promoting literacy,...
Technical Product OwnerSacramento / Walnut Creek, CA - Only LocalOnsite6 Month C2H Minimum of 10 years of experience in product management, business analysis, or related technical role within an IT environment. Proven experience working with Agile development...
...Your Power for Purpose Every day, our unwavering commitment to quality ensures the delivery of safe and effective products to patients... ...application process and/or interviewing. Requests for any other reason will not be returned. Quality Assurance and Control...
...relationships Overseeing office administration (invoicing, scheduling, payroll, and compliance) Ensuring health, safety, and sanitation standards are always met Collaborating with ownership and kitchen management to meet brand and business goals Knowledge of...