Product Owner IVR:•Serve as Product Owner for IVR Applications that supports Client Global Customer Service and Operations•Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies•Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward•Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR •Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team•Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Product Owner, CTI Genesys Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
...Job Description: A leading academic health system in Georgia is seeking a fellowship-trained Pediatric Cardiac Anesthesiologist to join a growing program in the state's only dedicated children's hospital. This hybrid role offers a mix of pediatric cardiac anesthesia and...
...with integrity in how we do it. Home Health Care experience as an RN is a must, bilingual is a plus. On-Call Responsibilities are... ...Required)\n \n\n Specialties: \n\n \n Home Health \n Pediatrics \n \n\n Schedule: \n\n \n Monday to Friday \n On call...
...develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the countrys best... ...self and grow. Responsibilities The Director of Sales and Marketing is responsible for the management, coordination and execution...
Job Description Forklift Operators Wanted in NeenahFork Lift DriversForklift Operator - Neenah, WIStarting Pay: $20.07 - $21.68/hourGuaranteed $.50/hour raise at 6 months AND 1 yearPotential to earn over $22/hour after your first yearNo experience required - we provide...
...Hours may vary. Express Employment Professionals, a full-service staffing agency, is currently hiring for the Baton Rouge Road Construction Company. They currently have a bridge project in Port Allen. This is a great full-time, long-term job opportunity with a large...