Job Description

Job Description

Job Description

We are looking for a  Plumbing Field Supervisor to join our team!

A career at Paschal is more than just a job. Here, we value respect, integrity, and service above all else. Paschal provides the tools you need to succeed, both in your career, and in other aspects of your own life. We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it!

What you’ll love about working for us :

• Paid Time Off your first year of employment
• Paid Holidays
• Medical, vision, dental, life, accident, and disability insurance
• Company paid life insurance
• Tuition/training reimbursement

What you’ll be doing: 

• Supervise team of field technicians, ensure team delivers high quality service, evaluates service and conduct any necessary corrective action
• Work with Service Manager to interview, hire, coach, counsel, discipline, train and manage field technicians.
• Create and execute new hire orientation for all field technicians.
• Create, review, and oversee new hire and ongoing training for all new field technicians.
• Conduct “ride alongs” with field technicians to ascertain improvement areas and provide coaching related to customer service, technical skills, knowledge and promotion of products and services, proper tune-up procedures and on time and accurate submission of all job information.
• Ensure field technicians understand and execute three-point customer contact for service/maintenance calls, how to perform data entry, phone set-up and transfer of information.
• Maintain and review all call-backs on maintenance and service calls.
• Run call backs with original technician as needed, identify issues and patterns, provide solutions.
• Regularly update Service Manager on training, customer service, personnel matters and related issues.
• All other duties as assigned. 

Successful Candidate Must Possess the Following Qualifications:

• Desire to be part of a winning team. 
• Have great customer service.
• Be a leader and mentor to others.
• Possess the ability to grow and train a team.
• Have a servant’s mentality.
• Be highly motivated with a desire to win.
• Possession of a valid driver’s license and good driving record.
• Possess great mechanical aptitude.
• Strong ability to read and understand technical instructions.
• Good written and verbal communication skills.
• Strong knowledge of equipment, tools and methods commonly applied in repairing air conditioning and heating equipment.
• Knowledge of principles of operation of HVAC and/or plumbing systems and safety practices.
• Accurate diagnostics ability.
• Excellent ability to explain technical information to clients.
• Computer knowledge and the ability to apply the necessary software tools, such as time keeping, customer billing and applying credit card payments.
• Ability to attract, hire, train and retain field technicians. 

Paschal Heating and Air Conditioning Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Paschal Heating and Air Conditioning Co., Inc. are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.

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