Network Support Specialist Job at Blue Signal Search, Mattoon, IL

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  • Blue Signal Search
  • Mattoon, IL

Job Description

Job Description

Job Title: Network Support Specialist

Location: Decatur, IL and Mattoon, IL

Overview:

We are seeking a motivated and customer-focused Network Analyst to join our team. This entry-level position offers the opportunity to develop skills in network troubleshooting while providing exceptional customer service.

Key Responsibilities:

  • Troubleshoot residential network equipment, including routers and FiberOptics connections.
  • Provide technical support via phone, including diagnostics and system resets.
  • Utilize tools like SMX, NetSuite, Minerva, and NOMS to resolve issues.
  • Escalate complex issues to Tier 2 or higher levels as necessary.

Requirements:

  • Associate degree or certificate in networking or a related IT field preferred.
  • Familiarity with FiberOptics systems is a plus.
  • Excellent communication skills and a customer-oriented attitude.

Schedule:

  • Daytime, night (8 PM – 5 AM), and weekend (Wed–Sun) shifts available.

Benefits:

  • Opportunity for growth within a fast-growing company.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in telecommunications recruiting. Our telecommunications recruiters have a proven track record of placing top tier talent in the industry, with deep expertise in wireless, fiber, network infrastructure, etc. Learn more at bit.ly/46Gs4yS

Job Tags

Shift work, Night shift, Weekend work,

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