Job Description
*Network Analyst*
*9-month Contract*
*Hybrid - onsite 3 days a week*
*Frisco, TX*
Our Fortune 100 telecom client is hiring a dynamic Network Analyst to join their Business Incident Management Team. This role supports their customers during major network outages and high-impact incidents. You'll act as a liaison and communicator, ensuring timely and accurate updates are delivered across internal stakeholders, while collaborating with technical teams to understand and relay critical impact information.
*Responsibilities*
* Serve as a primary point of contact for business customers during major incidents and outages
* Coordinate responses to significant network events; manage incident bridges and follow post-incident processes
* Gather and relay key information about the incident including who is impacted and how severity and scope of the issue, and status updates and resolution timelines
* Provide regular, well-documented status updates to internal teams using tools and templates to ensure clarity and consistency
* Act as a bridge between technical teams and business stakeholders, ensuring urgency and appropriate momentum are maintained
* Translate technical jargon into business-friendly language for non-technical audiences
* Leverage internal tools and platforms to compile data, draft updates, and coordinate response efforts
* Coordinate follow-up actions identified in AARs, track progress, and ensure accountability for completion of remediation efforts
* Participate in on-call rotation
*Requirements*
* 3–5 years of experience as a Network Analyst or in a similar incident management role
* Strong understanding of network concepts, terminology, and troubleshooting workflows
* Experience with wireless mobile networks (LTE, 4G, 5G)
* Familiarity with IT Service Management (ITSM) practices, particularly Incident, Problem, and Change Management; experience with ServiceNow or similar ITSM tools is highly preferred
* ITIL certification is a plus
* Proficiency in Microsoft Office 365, especially Microsoft Teams, for collaboration and bridge management
* Excellent verbal and written communication skills with the ability to clearly articulate complex technical issues
* Strong organizational skills, attention to detail, and the ability to effectively prioritize based on urgency and impact
* Comfortable working in a fast-paced, high-pressure environment
* A collaborative team player with a service-oriented mindset
*Benefits of Brooksource*
* Full Health Benefits, PTO, and 401k.
* Previous experience working with this client and placing both permanent employees and contractors.
* Direct communication with the hiring manager, which allows us to have a deep understanding of the timeline and move you through the interview process faster.
* Dedication to keep an open line of communication and provide full visibility.
* Brooksource is an equal opportunity employer.
Job Type: Contract
Pay: $35.00 - $40.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Vision insurance
Work Location: Hybrid remote in Frisco, TX 75034
Job Tags
Hourly pay, Permanent employment, Contract work, For contractors, Work at office, Remote work, 3 days per week,