Medical Office Manager Job at Los Angeles Cancer Network, Fountain Valley, CA

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  • Los Angeles Cancer Network
  • Fountain Valley, CA

Job Description

The Office Manager oversees the medical front office area for Los Angeles Cancer Network (OneOncology affiliated medical practice) . This role manages and coordinates the operations and activities of the front desk area and staff to achieve customer satisfaction, quality service, and compliance with established procedures/policies.

Responsibilities

The Office Manager will have a number of critical responsibilities including directing, supervising and coordinating the overall front office operation across multiple clinic locations.

  • Monitors daily activities of all front office staffing including patient data intake, systems, records and documents.
  • Oversee the training for all staff for all front office related tasks.
  • Monitoring telephone operators, ensuring timely and accurate processing all calls, screening and directing to the appropriate department or person.
  • Manage office staff through regular staff meetings and assist staff in seeking training opportunities.
  • Coaches staff in group or individual meetings to provide consistent adherent to policies and procedures.
  • Ensures all legal standards for medical records are met. This includes that all information sent out meets the legal standards for release of protected health information.
  • Communicates with patients who have complaints about services.
  • Develops productivity and performance metrics and monitors those metrics to ensure front desk operations meet standards. Initiates process improvement initiatives as needed.
  • Develops and implements best practices processes and procedures that enhance efficiency and effectiveness.
  • Ensures all Front Office policies and procedures are followed.
  • Manage staff schedules, approve staff hours for payroll.
  • Ensure appropriate staffing and responsible for hiring as needed.
  • Conducts performance reviews of front office employees.
  • Collaborates with other departments as necessary to contribute to efficient workflow.

Key Competencies

  • Excellent verbal and written communication skills.
  • Strong organizations skills and attention to detail.
  • Ability to effectively collaborate, works with a sense of urgency, and prioritizes tasks.
  • Ability to effectively manage a remote staff.
  • Ability to lead and adapt to change in a face-paced environment.
  • Strong customer service orientation.
  • Ability to manage confidential information.

Qualifications

  • Bachelor’s degree or equivalent
  • A minimum of 3 years in an Oncology practice preferred
  • Minimum of 3 years management experience leading a large team
  • Knowledgeable in medical terminology and medical records

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 40 pounds at times.
  • Must be able to access and navigate each department at the organization’s facilities.
  • Ability to travel to each location to supervise staff as needed.

Salary Transparency:

Exact compensation may vary based on skills, education, certifications, experience, and location . Salary Range - $70,000 to $80,000 annually.

Job Tags

Remote job,

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