As a Managed Services Engineer, you will work in a client-facing role to design, implement, troubleshoot, and maintain the critical IT infrastructure that our clients rely on. You will work directly with our clients to manage their IT environments. You will identify, research, respond to, and resolve complex technical problems; serving as the second layer of support for clients who call the Service Desk with technical questions, concerns, and requests. NOTE - this is a hybrid role with three days per week working in one of the Aunalytics office locations: Kalamazoo, MI; South Bend, IN; or Bellefontaine, OH.
Provide Multi-Client Support :
Manage Incidents : Log, categorize, prioritize, and diagnose incidents. Provide workarounds where necessary and escalate complex issues to the appropriate team.
Conduct Proactive Maintenance : Monitor client systems for potential issues and conduct preventive maintenance to ensure smooth operation and prevent problems before they occur.
Maintain Communication and Documentation : Serve as the bridge between clients and our MSP, ensuring effective communication of issues, solutions, and updates. Keep accurate records (documentation) of all incidents, problems, and resolutions.
Uphold Service Level Agreements (SLAs) : Ensure that support services meet the defined SLAs, aiming to achieve and maintain high levels of client satisfaction
...TVGla is seeking strong Digital Producers (CRM/Banners/Social) to join our busy team! In this role you will be responsible for the delivery and launch of multiple full life-cycle client projects. Working collaboratively with our clients, you will act as a trusted partner...
...Job Summary Baptist Health of Northeast Florida is growing. Our medical center in Nassau County is adding a Nocturnist to their team... ...Medical Center Nassau is a 62-bed, highly advanced, community hospital that provides a full spectrum of inpatient and outpatient services...
...Description South Point Michigan is an aspiring international marketing and sales firm with a focus on winning as a community,... ...Role Description This is a full-time on-site role for a Sport Minded Sales and Marketing Associate. On a day-to-day basis, the...
...Job Description Lumber Yard Worker is responsible for providing excellent customer service, safely and efficiently load customer vehicles... ...make sure it is appropriate, accurate and correct. Delivery Driver is responsible to operate a Bolster Delivery Vehicle and deliver...
...BJC HealthCare is seeking a Registered Nurse (RN) Med Surg for a nursing job in Saint Louis, Missouri. Job Description & Requirements... ...)~ Master's Degree - Nursing(Accredited CNSProgram) Experience Supervisor Experience ~ No Experience Licenses &...