Managed IT Services Systems Engineer Job at Mirazon, Louisville, KY

N3NMTmdKYWNOcmlkWnBOOWhtelFnVDVXT3c9PQ==
  • Mirazon
  • Louisville, KY

Job Description

Job Description

Job Description

Salary: $70,000-$100,000

Mission of the Position

System Engineers at Mirazon are responsible for managing technology on behalf of our customers while ensuring best practices are maintained, Service Level Agreements are met, and in a manner consistent with the company's positive organizational culture. Employees should have enthusiasm for customer service and be able to prioritize between multiple requests at the same time. The ideal person will possess a strong understanding of IT and be able to recognize business impact. Employees must be able to work independently, manage and prioritize multiple projects or tickets at once to facilitate the highest level of customer service.

All employees of Mirazon should share in our purpose to help others be more successful. Every day you should bring an enthusiasm for helping our clients leverage the best technology to solve their business challenges. This work takes effort by each team member and their specific contributions. Successful employees will naturally connect with our core values and seek out opportunities to elevate coworkers and the business. A customer first mentality and team player attitude is required for all positions at Mirazon. We focus on forming long-term partnerships with clients while providing unparalleled technical services. It takes every employee to accomplish that.

Consistent with the company's positive organizational culture, the position should have and display the key competencies listed below.

Key Competencies

Technology Savvy:

  • Expertise in general network and computer systems, including server, workstation, and network technologies.
  • Ability to leverage technology to streamline processes, track progress, and enhance efficiency

Problem-Solving and Adaptability:

  • Ability to work with customers and peers to identify problems, determine root causes, and implement solutions for those problems
  • Ability to effectively use system management and security tools to deliver management and security services to customers on an on-going or ad-hoc basis

Technology Implementation:

  • Ability to discuss customer business needs and translate those into technical solutions
  • Ability to plan small and medium technology projects, including developing scopes of work, defining a bill of materials, establishing a plan of action, and executing the implementation

Key Criteria/Requirements

  • 3+ Years general system or network administration experience
  • Familiarity with mainstream Microsoft business and enterprise technology
  • Strong troubleshooting capabilities
  • Strong verbal and written communication

Accountabilities and Responsibilities

  • Responding to and resolving customer service tickets within the defined SLA
  • Implementation and upgrading of customer technology platforms
  • Training team members on troubleshooting and technology implementation steps and process

Job Tags

Similar Jobs

IST Management

Part-Time (On-Call) Office Services Clerk Job at IST Management

 ...Part-Time (On-Call) Office Services Clerk Consider a new, rewarding career today as a Part-Time (On-Call) Office Services Clerk with IST Management Services! Ideal candidates will be ready to grow their career in facilities and office services, and to take advantage... 

Tailwind Delivery LLC

Package Delivery Driver- Northern Kentucky - Amazon DSP Job at Tailwind Delivery LLC

 ...positions with Tailwind Delivery LLC, delivering packages out Amazon's DKY9 warehouse in Florence, KY. We deliver across the Northern...  ...done. Successful delivery drivers enjoy being out on the road driving, put safety first, and care deeply about customer expectations... 

Integrated Healthcare Services

Travel Ultrasound Sonographer Job at Integrated Healthcare Services

 ...Description Integrated Healthcare Services is seeking a travel Ultrasound Technologist for a travel job in Brighton, Colorado. Job...  ...Type: Travel Job Summary: ~ In this position, the Sonographer performs Ultrasound procedures in order to obtain desired... 

Noble House Hotels & Resorts

Strategic Sales & Marketing Leader - Luxury Hotel (San Francisco) Job at Noble House Hotels & Resorts

 ...A prestigious hotel group in San Francisco seeks an experienced Director of Sales & Marketing to lead their sales and marketing team. The role involves managing revenue growth strategies and collaborating with various departments to achieve goals. Candidates should have... 

Akuna Capital

Software Engineer Intern - Full Stack Web Job at Akuna Capital

 ...we are willing to both buy and sell. To do this successfully, we design and implement our own low latency technologies, trading...  ...London, and Singapore. What youll do as a Quantitative Research Intern at Akuna: Akunas Quant team is looking to add Quant Research...