We are seeking a dynamic and customer-focused Live Chat Agent to join our team. As a Live Chat Agent, you will be responsible for providing exceptional customer service and support to our patients through our online chat platform. This role plays a crucial part in ensuring a positive experience for our patients and maintaining our reputation for excellence in dental care. Responsibilities: Respond to patient inquiries and provide support through live chat Assist patients with scheduling appointments and resolving billing inquiries Provide information on dental services and procedures Escalate complex issues to the appropriate department for resolution Maintain accurate and detailed records of patient interactions Qualifications: Excellent communication skills, both written and verbal Strong customer service orientation Ability to multitask and prioritize in a fast-paced environment Previous experience in customer service or a similar role preferred Knowledge of dental terminology and procedures a plus Skills: Proficiency in typing and using chat platforms Attention to detail and accuracy Empathy and patience when dealing with patients Ability to work independently and as part of a team If you are passionate about providing exceptional customer service and have a desire to make a difference in the lives of our patients, we want to hear from you! Apply now to join the Hold Family Dental Care team as a Live Chat Agent. Hold Family Dental Care Inc
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