Job Description
Job Title: Live Chat Agent
Company Name: Podhurst Associates
Podhurst Associates, a leading law firm in the United States, is looking for a skilled and dynamic Live Chat Agent to join our team. This is a great opportunity for a highly motivated individual to work in a fast-paced and rewarding environment. As a Live Chat Agent, you will be responsible for providing excellent customer service and support to our clients through live chat interactions on our website.
Key Responsibilities:
- Engage with our clients through live chat interactions, responding to their inquiries and providing them with timely and accurate information.
- Act as the first point of contact for our clients through the live chat channel, representing Podhurst Associates in a professional and courteous manner.
- Proactively assist clients with any questions or concerns they may have and guide them through the website to find the information they are looking for.
- Work closely with our team of attorneys and legal professionals to stay updated on our services and successfully communicate them to our clients.
- Maintain a high level of customer satisfaction by providing exceptional service and resolving any issues that may arise.
- Keep detailed records of all live chat interactions and escalate any complex issues to the appropriate department or individual for further action.
- Stay up-to-date with industry trends, best practices, and new technologies to continuously improve our live chat service.
Qualifications:
- High school diploma or equivalent, college degree preferred.
- Minimum of 2 years of experience in a customer service role, preferably in a live chat setting.
- Excellent communication and interpersonal skills, with the ability to handle difficult conversations with professionalism and empathy.
- Strong multitasking skills with the ability to navigate between multiple chat conversations while providing prompt and accurate responses.
- Ability to work independently and within a team to achieve the desired goals and objectives.
- Knowledge of legal terminology and basic understanding of the legal process is an asset.
- Proficiency in typing and typing speed of at least 50 words per minute.
- Availability to work flexible shifts, including evenings and weekends, to ensure optimal coverage for our clients.
We offer a competitive salary, comprehensive benefits package, and a great work environment where you will have the opportunity to grow and develop your skills. If you have a passion for customer service and a desire to work in the legal industry, we want to hear from you!
To apply for this exciting opportunity, please submit your resume and cover letter outlining why you would be a perfect fit for the role of Live Chat Agent at Podhurst Associates. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
At Podhurst Associates, we value diversity and are committed to creating an inclusive and accessible workplace for all employees. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.
Join our team and be a part of a prestigious law firm dedicated to providing exceptional legal services to our clients. Apply today!
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