This is a 20 hour per week position at the Hatley Branch of the Marathon County Public Library. Serving as a point of contact at the branch library, this position is dedicated to providing exceptional customer service to patrons and library staff. The Library Assistant supports the smooth operation of library services at the branch, including the regular provision of circulation and reference assistance. The Library Assistant also proactively identifies and applies creative solutions that enhance patron experience and streamline workflows. Working under the direction of the Branch Coordinator, who reports to the Library Services Manager, this role contributes to the overall efficiency and effectiveness of the branch library and its services within the community. Hours can include days, evenings, and Saturdays. Additional hours to attend meetings, workshops or to fill in for other staff may be required. Qualifications include an Associate's degree preferred, with two years of experience in a public library or related customer service environment. Equivalent combinations of education and experience will be considered. Duties include greeting and assisting patrons, providing basic reference assistance, assisting with material circulation, issuing and managing library card registrations, offering guidance on library resources, interpreting and enforcing library policies, addressing patron inquiries, processing fines and fees, retrieving materials, answering calls, monitoring weather radio, recommending process improvements, maintaining positive relationships, assisting with personal electronic devices, planning and presenting programs, processing incoming materials, and performing shelf reading. The role requires proficiency with library software and office technology, excellent communication skills, ability to follow procedures, handle financial transactions, manage multiple tasks, physical ability to perform various tasks including lifting up to 50 pounds and maneuvering book carts, and a passion for customer service.
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