Job Description

Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. FLSA Status: Exempt Location: National (Remote in AZ, CA, DC, FL, GA, IL, IN, MD, MA, MI, MN, NJ, NY, NC, OH, OK, PA, TN, TX, VA, WA, WI) Genesys Works is a national leader in providing pathways to career success for high school students in underserved communities through skills training, meaningful work experiences, and impactful relationships. Currently in 7 cities across the country, we are positioning ourselves for future growth and have an exciting opportunity for a strategic business leader to join the National team as a Junior Salesforce Administrator. Reporting to the Senior Salesforce Administrator, the Junior Salesforce Administrator will play a key role in Genesys Works’ growth and success. They will be a key member of the Technology Team that enables Genesys Works to maximize individual, team, and organizational productivity by addressing business requirements through the maintenance and development of our Salesforce environment. As a member of the National team, you will directly contribute to the company’s overall progress and success by working closely with sites and departments across the organization to support our current instance and ongoing initiatives. The role will be based remotely. Working in collaboration with other leaders and colleagues, the Junior Salesforce Administrator will be responsible for the following: Duties and Responsibilities User Management and Case Support (40%) Respond to user inquiries and troubleshoot issues through support tickets or direct communication. Onboard new users by creating accounts, assigning roles, and managing access permissions. Maintain and update user profiles, permission sets, and sharing rules as needed. Work closely with sales, marketing, program, operations, customer service, and other departments to understand their needs and implement appropriate Salesforce solutions. System Maintenance and Support (40%) Monitor Salesforce performance, troubleshoot issues, and escalate unresolved problems to the Senior Salesforce Administrator. Perform daily operational tasks using the Cases Ticketing application to address technology needs. Perform data management tasks such as cleansing, deduplication, and imports to ensure data integrity. Implement Salesforce configuration changes, including Flow, fields, page layouts, record types, custom settings, dashboards, and reports. System Configuration and Integration (10%) Assist in the setup and management of third-party integrations and applications. Support the Senior Salesforce Administrator in rolling out customizations, workflows, and system enhancements tailored to user and business needs. Conduct functional testing and assist with application releases and system integrations. Project Support (10%) Collaborate with the Senior Salesforce Administrator and consultants on large-scale projects and system enhancements. Assist with new technology initiatives and seasonal projects across various departments. Provide regular progress updates to team leads on ongoing tasks and project activities. The Ideal Candidate The ideal candidate has the following: High integrity and commitment to Genesys Works’ mission, vision, and values. 1-2 Years of Salesforce Administrator Experience in a similar environment. Self-learner, willing to explore available resources internally and online to develop mastery of a resource. Strong sense of accountability and ownership of work. Proven ability to be flexible and adaptable in a dynamic environment. Preferred Technical Skills Experience with Salesforce Nonprofit Success Pack. Experience with Sales Cloud and Service Cloud. Experience with Marketing Cloud: Account Engagement. Experience with FormAssembly, Calendly, Zoom, Box, and Okta. Experience mapping data from external systems to Salesforce such as Zapier, Mulesoft, and Workato. Self-Management. Dependability - Being reliable, responsible, and fulfilling obligations. Adaptability/Flexibility - Being open to change and to considerable variety in the workplace. Attention to Detail - Being careful about every detail and thorough in completing work tasks. Interacting with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Interpersonal Skills - Establishing and Maintaining interpersonal relationships, developing constructive and cooperative working relationships with others and maintaining them over time. Oral Communication - Communicating information and ideas in speaking so others will understand. Compensation In our quest to be a nonprofit employer of choice, we offer: Competitive compensation commensurate with experience and qualifications. Medical, dental, and vision insurance. Company-paid life and disability insurance. Generous paid time off policy, (10) company paid holidays, and “Soft Close” between Christmas and New Year’s. 403(b) retirement savings plan with company match. Communications allowance. Focus Fridays and Flexible work arrangements. Genesys Works Organizational Values We believe young people and communities have the ability to shape their economic futures and build choice-filled lives. We leverage compassion in our advocacy to correct long-standing social injustices. We believe in the power of working together in respectful partnership to create opportunities and meaningful change. By listening and evolving together, we create lasting and measurable impact. Sustainability We prioritize building resilience to withstand challenges, while also fostering continuous improvement in an ever-changing world. We responsibly allocate resources and ensure that every decision we make is guided by integrity and commitment to mission fidelity. Equity We commit to advancing economic opportunity to guide our obligations and interactions. We acknowledge systemic barriers and advocate for equal access to resources and opportunities that promote upward mobility. Respect We foster a culture of inclusivity, where everyone is valued and treated with dignity, in order to build stronger communities and create meaningful change. We act with kindness, seek to understand, and remain open to learning. Commitment to Diversity Genesys Works is an equal opportunity employer that celebrates diversity and is committed to creating an equitable and inclusive environment for all employees. Genesys Works will not tolerate discrimination or harassment of any kind. We believe that diversity, equity, and inclusion among our staff and corporate partners are essential to successfully executing our organizational mission. As such, we seek to recruit, support, develop, and retain high caliber talent from a diverse candidate pool that both complements and reflects the students we proudly serve. Commitment to Inclusivity Genesys Works remains committed to fostering a more equitable, inclusive, and united society. We stand in solidarity with members of the BIPOC and LGBTQ+ communities and seek partnerships that help dismantle the systems that lead to inequity in pursuit of a more just community. #J-18808-Ljbffr Genesys Works

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