Job Description

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!

Mission:
As a Junior IT Technician you will own Tier-1 support end-to-end, driving new hire onboarding with zero defect, and becoming a trusted go-to for frontline IT operations. 

What you’ll be doing:

• Provide Helpdesk and IT Support by building confidence with End-User Support & Communication
• Oversee ticket and Achieve SLA Compliance & Ticket Accuracy
• Gain Fluency in Core IT Tools & Systems
• Be responsible for Asset inventory and Tracking 
• You will oversee employee onboarding, meeting and conference room tech support, security and compliance, and device set up and deployment. 

What makes you the hero for this job:

• Bring experience as a first-level IT support for hardware, software, and network issues.
• Understand how to troubleshoot problems and escalate complex issues when needed.
• Have a passion for working with people and resolving their tickets in a timely manner
• Excellent interpersonal skills along with written and verbal communication skills 

Hero Bonus Skills: 

• Experience using and supporting macOS devices
• Experience with Atlassian products (Jira and Confluence)

Superpowers:
Team Commitment. You know that moment in the Hunger Games where Katnis Everdeen shoots President Coin instead of President Snow and everyone’s head exploded? That is because she knew what was best for Panem and she was so committed she made the larger, harder decision. That is the level of commitment we need. Minus the killing of course! 
Ownership. We need someone who embodies this value and can figure things out and move quickly. If you need direction and someone to hold your hand, this job is not for you.

Mentor (Hit us up to get more information)
Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography, and recruiting.

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email [email protected].

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