Job Description

Professional. Polite. Efficient. Positive Attitude. Good Time-Management Skills.
All these terms make up our Insurance Claims Associate. This role performs moderately complex claim related activities related to non-technical claims in accordance with established and timelines standards on specific losses. As directed by management, the individual handles one or a combination of claim files.
This job offers you:

• Business hours: Monday through Friday, 8:00am-5:00pm
• Competitive wage - $22.00-$22.50
• Onsite/Full-Time/Temp Opportunity

• MyPath, a college tuition program that offers a free education up to a BS Degree.
• Skill certification courses specific to Call Center, Accounting and Team Lead roles.
• Recognition Programs - a time to celebrate YOU and your accomplishments.
• Weekly paychecks.
• Health, dental, life insurance benefits as well as stock options.

• Bring your high school diploma or GED equivalent. Have 2-3 years of professional call center experience preferred.
• May require a life and health license, based on business unit requirements.

• Insurance background is preferred (health and life).
• Excellent level of communication skills (both written and verbal).
• Exceptional computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft© products (Outlook, Excel, folders).
• Flexible and adaptable to business requirements for changes needed to service the customer.
• Collaborate with peers and management on special projects and committees.
• Apply good use of time management skills.
• Able to prioritize and multi-task.

• Perform clerical duties, including data entry, filing paper documents, checking email, manage calendars, and perform word processing.
• Handle claim files (locate/request files, file paperwork, reconstruct missing files, move misfiled documents, send to other offices, etc.).
• Made and maintain a connection with the customers by understanding and meeting their needs.
• Receive, screen, and route incoming telephone calls and other electronic correspondence.
• Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards.
• Retrieve, print and fax, or mail supporting documentation to vendors or others as directed.
• Investigate prior losses and other information on file and order reports as needed at the direction of adjusters and management.
• Assist adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently.
• Complete all necessary forms, log documents into the system, and route them to the appropriate parties.
• Participate in or assist in training new or less experienced employees and demonstrate work processes .

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