Job Description

Position Summary:

The Inside Sales Representative will support the PSG Store customers, with answering inquiries and ensuring quotes and order support are processed accurately and timely.

Essential Duties and Responsibilities :

• Manage Lead qualification and quote support, responding to customer requests, following up and providing support as needed.
• Maintain and organize records in the ERP system, CRM, and other documentation platforms, while generating and distributing reports as required.
• Document all sales interactions timely and accurately in the CRM.
• Manage the sales process by thoroughly understanding decision makers, actions and timelines necessary to close deals and accurately forecast sales opportunities.
• Answer customer inquiries, determine if inquiries are qualified for direct sales or other support teams, and manage referral to internal teams if necessary.
• Act as point person for issue management by coordinating and consulting with internal resources ensuring timely and effective issue resolution. Escalate issues as required to ensure commitments are met.
• Other tasks or activities as necessary to meet individual, departmental or company objectives, or as assigned.

Qualifications/Requirements:

• Bachelor’s degree in business, engineering or science, is required.
• Proficiency with Microsoft Office Suite.
• Experience working with salesforce or similar CRMs.
• A willingness to learn about AODD pumps and other PSG technologies.
• Previous experience in the pump industry is beneficial but not required.

Desired Characteristics:

• Strong communication and interpersonal skills.
• Strong analytical skills.
• Team player, self-motivated and committed with an ability to work under pressure.
• Exceptional personal initiative and desire to drive continuous improvement.
• A desire to continually learn and grow in your career.

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