Help Desk Technician Job at Insight Global, Houston, TX

N01ESWc1R1pOcmlVWlpaOWdXclhnajFWTVE9PQ==
  • Insight Global
  • Houston, TX

Job Description

This is a fully ONSITE position in Houston, Tx!

Schedule will fluctuate between 8:30am-5:30pm, 6:30am-3:30pm OR 9:00am-6:00pm.

Required Skills & Experience:

  • 2+ years of experience in a Help Desk related position.
  • 2+ years of experience in troubleshooting hardware including: Dell computers, printers, office phones, etc..
  • 2+ years of experience with Active Directory (unlocking accounts, password resets, etc...)
  • Experienced troubleshooting 0365 (specifically Outlook and Exchange)
  • Experienced supporting users via phone, Teams and deskside.
  • Experience with Windows imaging and PC refreshes
  • Excellent written and verbal communication

Nice to Have Skills & Experience:

  • Experience with Intune

Job Description:

An employer in Houston, Texas is looking for a Help Desk Technician. This person will be supporting about 75-100 users locally, responsible for resolving 15-20 tickets per day and about 10 phone calls per day. Some of the main responsibilities of this role includes: hardware troubleshooting: including HP printers & break fix issues, connectivity issues, Active Directory issues like password resets; MFA resets, 0365 issues, supporting Windows OS systems, and other level 1 troubleshooting problems. On a daily basis this person would receive their tickets through their internal ticketing system and/or phone call. This role will be onsite 5 days a week working alongside a team of 6. They will also be interacting with their Service Desk, System Admins, and Networking team for any escalated issues. Pay ranges: $20-$25 per hour.

Job Tags

Hourly pay,

Similar Jobs

Walmart

Senior, Data Scientist (ML) Job at Walmart

 ...passionate, creative full stack Senior Data Scientist to join Walmart's fraud detection team....  ...and analytics solutions. You will be a part of a cross-functional team of Data Scientists...  ...with high-dimensional, fast moving real time datasets.Own fraud/abuse risks in a... 

Target

Target Merchandise and Food Expert Job at Target

The pay range is $113,000.00 - $203,000.00 Pay is based on several factors which vary based on position.These include labor markets and in some instancesmay include education, work experience and certifications. In addition to your pay, Target cares about and invests...

Redolent Infotech Pvt. Ltd.

BUSINESS INTELLIGENCE & STRATEGY ANALYST Job at Redolent Infotech Pvt. Ltd.

BUSINESS INTELLIGENCE & STRATEGY ANALYST @ San Bruno, CATITLE: BUSINESS INTELLIGENCE & STRATEGY ANALYSTLOCATION: San Bruno, CADuration: 6 to 12+ MonthsRate: DOEBUSINESS INTELLIGENCE & STRATEGY ANALYST :The Automation and Optimization team leverages data, algorithms... 

Ochsner Health System

Venipuncture Operations Coordinator - Evenings Job at Ochsner Health System

 ...costs. Communicates effectively with nursing personnel, department directors, employees and other key personnel. Maintains a clean and safe...  ...will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national... 

Slumberland Furniture

Delivery Driver Job at Slumberland Furniture

 ...Slumberland furniture is now hiring a full time furniture delivery driver. Pay starts at $18.00 per hour. Hours are Tuesday through Saturday 8:00am to 5:00pm. Job Details: A class E or equivalent drivers license is required. Applicants must work well with a team...