Job Description
This role is centered around IT and customer support, requiring the ability to troubleshoot, upgrade, and maintain computer systems and peripherals, as well as manage user account information. The position is onsite and calls for an individual with an understanding of procedures, practices, and security within the IT field.
Responsibilities:
• Accurately maintain and troubleshoot computer systems and hardware
• Effectively manage user account information, including rights, security, and system groups
• Document, upgrade, or replace hardware and software systems as necessary
• Provide onsite deskside support for hardware and software systems
• Use independent judgment to resolve customer inquiries and issues
• Ensure the security of computer systems and user accounts
• Supervise and manage system upgrades and peripheral equipment
• Deliver high-quality customer support and service
• Understand and apply commonly-used concepts and practices within the IT field
• Perform photocopying/scanning of documents as required.
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