Job Description
The big picture mission of this position is to optimize gross profit and customer retention as a result of your daily activities with both internal and external customers
Responsibilities:* Identify Parts for Repair, Quote Repair Using Pricing Structures, Source Parts to Care for Customer, Use Selling Skills, * Track Lost Sales, Submit Special Order Parts , Know Vehicle Components & Systems, Handle Warranty & Customer Returns , Receiving Parts* Collaborate with Other Departments, Take Initiative to Solve Problems , Manage Time Effectively
Qualifications:* Demonstrate knowledge of all GM and ACDelco products, eCommerce initiatives, warranties and sales programs and promotions.* Record parts sales through Dealer Management System [DMS].* Work with other departments turning a part customer into a parts and service customer.* Utilize problem solving techniques to accomplish tasks* Organize workload consistent with established goals
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