Job Description

Insurance Regulation Paralegal (Hybrid)

Primary Duties & Responsibilities

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Insurance Regulation Paralegal ? Globe Life is looking for an Insurance Regulation Paralegal to join the team!

In this role, you will be responsible for managing consumer complaints received from the various Departments of Insurance, the Better Business Bureau, attorneys, as well as those reported directly to the Company by consumers. From the time the initial complaint is received until resolution, the paralegal is responsible for calendaring with all stakeholders, tracking, drafting responses, electronically filing, and logging all aspect of activities concerning the complaint. The Insurance Regulation Paralegal will have frequent interactions with Departments of Insurance and other regulatory bodies.

This is a hybrid position located in McKinney, TX ( WFH Monday & Friday, In Office Tuesday-Thursday).

What You Will Do:

• Research insurance laws using Westlaw or other legal research service.
• Process the intake for all complaints received, reviewing each complaint thoroughly.
• Calendar all meetings and events in relation to each complaint.
• Promptly draft responses to complaints and consult with supervising attorney, as needed.
• Without exception, meet all deadlines imposed by state complaint-handling regulations and internal Company protocols.
• Ensure that complaints and responses are correctly tracked, stored, documented, and logged.
• Assist Customer Service, Claims and other departments with handling of individual and escalated communications.
• Route legal documents to the correct entity or individual, as received.
• Other duties and responsibilities as assigned.

What You Can Bring:

• Bachelor’s Degree and/or Paralegal Certificate.
• A minimum of 2-4 years of Legal /or insurance industry experience.
• Strong proofing and analytical skills.
• Demonstrated research and problem-solving skills.
• Strong written and verbal communication skills with competency in grammar, spelling, and punctuation.
• Ability to critically analyze issues, problem solve and recommend actionable responses.
• Initiative and drive to take responsibility for the tasks expected by the role.
• Ability to work well both independently and in a team environment.
• Ability to respond appropriately and professionally to Home Office staff and outside insurance department analysts or examiners, in writing, in person and on the telephone.
• Ability to undertake multiple projects and tasks simultaneously.
• Ability to organize and plan.
• Extremely detail oriented and very well organized.
• Excellent communication skills, especially written communication.
• Ability to perform varied tasks using computers and mainframe administrative programs.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Wellness club reimbursements and gym discounts to help you stay on top of your health.
• Paid holidays and time off to support a healthy work-life balance.
• Development training programs to enhance your skills and career progression and unlock your full potential.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

INDGLA1001

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