Job Description

Job Description

Job Description

We are seeking a General Manager, based in Schuylkill River Yards/University City. This position is an integral member of the Mid-Atlantic Regions management team who will be solely responsible for leading commercial cleaning operations, ensuring that service commitments are adhered, and that the business exceeds budget and growth expectations. With customers located throughout Philadelphia, this position is responsible for overseeing the scheduling of service, training, and performance management of staff, and meeting all operational and sales expectations. This position is also responsible for managing corporate expenses related to customer deliveries; and is expected to add corporate revenues through the sales of other services to current customers, while assisting the sales team in developing an additional customer base.

• This role will be a field position.
• The General Manager will report to VP of Operations
• Must have relevant work experience in the Life Sciences & Lab Spaces arena (strong understanding of cleaning methods for labs)
• Strong business development experience
• Must be technology savvy, proficient in various operational applications.
• Salary: $75,000 - $90,000/year (dependent on relevant work experience)

Responsibilities:

• Ensure the development of long-term strategy as well as sound annual business plans to develop growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
• Meet regularly with clients to ensure their satisfaction with current contract services and to identify their changing needs and requirements.
• Review service delivery and staffing reports to ensure identification of service and/or contract issues.
• Analyze processes and practices considering customer needs and service expectations.
• Meet with company leaders to evaluate location performance, understand opportunities to enhance service effectiveness, and to gain insight into regulatory trends that may impact the business.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources appropriate for customer sites and maintain appropriate inventories of supplies.
• Meet regularly with Operations and Sales staff and in addition to that, customers monitor service delivery performance, identifying any deficiencies in delivery.
• Oversee the recruitment of cleaning staff, the training orientation of new staff and the continual development of staff.
• Interaction with senior level managers of both current and potential clients to promote business.
• Other duties as needed by the company.

Qualifications:

• Bachelor’s degree highly preferred or relevant work experience
• Minimum Five (5) years progression in a janitorial or alike industry. Operations management and/or building/facilities management and a working knowledge of the cleaning service industry is preferred.
• Must have experience in Life Sciences and Lab spaces.
• Must be technology driven (MS Office Suite-Excel, Work, PowerPoint, Teams, Outlook) Relatable ERP systems.
• Persuasive communication skills both verbally and written ability to communicate effectively with building owners, senior management staff, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development and operations experience, skills, and ideas.

Compensation:

• Salary: $ 75,000 to $90,000/year (dependent on relevant work experience)
• Paid holidays and vacation time.
• Health Benefits Package
• Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
• 401K
• Opportunity for growth
• Bonus and Commission potential
• Car allowance
• Phone and laptop provided.

EEO Notice:

Pritchard Industries is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, creed, genetic information, religion, national origin, ethnicity, gender; gender identity, sexual orientation, pregnancy, childbirth or related medical condition, age, disability, or handicap, servicemember status, relationship or association with a protected veteran, and any other category protected by Federal, state, or local law.

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