Future Opening: BeHive Specialist - Call Center Specialist Job at BeMobile, Inc, Remote

N3NQQmhKV2FQTDZXWlp4NWltVGNoajVYT2c9PQ==
  • BeMobile, Inc
  • Remote

Job Description

Responsive recruiter

Reports to: BeHive Team Leader (Call Center Leader)

BeMobile is now hiring a BeHive Specialist for our BeHive (Call Center) department.  This position is critical for driving traffic, customer outreach, customer service and supporting the retail BeMobile stores.  

This is a work from home position with some geographical restrictions.

Areas of Responsibility and Associated Tasks:

Taking and making phone calls:

  • Inbound: You must be able to utilize a calling guide and create a positive guest experience in each call. You will provide accurate answers, de-escalate situations, generate sales or appointments, and complete other customer service tasks. After each call, proper follow up will be logged or communicated with the appropriate party. 
  • Outbound: You must be able to complete all assigned outreach, as well as complete any additional outreach based on company initiatives. You will be responsible for communication with retail locations regarding orders, appointment setting, and necessary customer follow up. 

Digital customer interactions: You must be able to effectively communicate in a variety of digital communication mediums including SMS, email, and webchat.

Creating sales opportunities: You must be able to complete a Sales Process that results in device, feature, or accessory purchases. When appropriate, you must also be able to effectively convey the value and properly set appointments with our locations. 

Retail operations guidance and support You must be able to provide guidance and support for a variety of operational responsibilities. You must also stay aware and proficient in system enhancements and changes to operational protocols. 

  • Point-of-Sale Troubleshooting; Device trades, discounts, Carrier Integration, processing refunds, etc
  • Investigating and correcting store-level inventory errors
  • In-Store-Pick-Up and Curbside support

Continuous Learning – Complete all assigned trainings via Litmos.  Attend all training and development webinars/meetings invited to per your role and position. Improve product knowledge related to your position and increase skillset with tools provided by leadership, Training Department or self-education.

BeHive Specialist is also required to exhibit the following:

  • Attendance and Punctuality
  • Attention to Detail 
  • Dependability 
  • Effective Communication
  • Professionalism 
  • Teamwork
  • Remote/Unsupervised Responsibility

Core Values – Our values are important, and you will be evaluated on how well you exemplify them. Our values are:

  • Accountable – We take ownership.
  • Adaptable – We embrace change.
  • Driven – We continuously improve.
  • Helpful – We serve with humility.
  • Trustworthy – We do the right thing.

This is a remote position.

Compensation: $15.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Purpose

To grow as a team while connecting our communities                                                                                                         

 

 

Our Niche

We provide a personalized service in neighborhood Verizon stores

Job Tags

Hourly pay, Full time, Immediate start, Remote job,

Similar Jobs

Delaware North at Progressive Field

Food Safety Supervisor Job at Delaware North at Progressive Field

 ...opportunity Delaware North Sportservice is hiring for seasonal Food Safety Supervisors to join our team at Progressive Field in...  ...degree required Minimum of 1 year experience in the food safety industry Excellent written and verbal communication skills Ability... 

DATTCO

School Bus Driver Job at DATTCO

We are currently hiring experienced school bus drivers for our location in Cheshire, CT. Come find out why DATTCO has the highest employee satisfaction rate in the industry.Hear what it's like from a DATTCO school bus driver:https://www.dropbox.com/scl/fi/uoal180vsh... 

Nesco Resource

Model Maker Job at Nesco Resource

 ...The Model Maker will create, design, and construct components and assemblies in various materials. You will plan jobs, design and build prototypes, and utilize essential machining operations tools, parts, and fixtures. You will use blueprints, drawings, and/or CAD designs... 

ANCON Services

Industrial Laborer Job at ANCON Services

 ...Description What is a Technician Level 1? Ancon provides industrial cleaning and related services to customers such as refineries and power plants. Working on the team is always rewarding, is often adventurous, but isn't always easy. Technicians that do best... 

Wolf & Shepherd

Controller Job at Wolf & Shepherd

 ...Job Description Position: Controller Department: Finance & Accounting Reports to : CFO Location: Onsite in El Segundo, CA Who we are At Wolf & Shepherd, we blend performance and luxury to redefine modern footwear. We believe in equipping everyday...