Future Opening: BeHive Specialist - Call Center Specialist Job at BeMobile, Inc, Remote

N3NQQmhKV2FQTDZXWlp4NWltVGNoajVYT2c9PQ==
  • BeMobile, Inc
  • Remote

Job Description

Responsive recruiter

Reports to: BeHive Team Leader (Call Center Leader)

BeMobile is now hiring a BeHive Specialist for our BeHive (Call Center) department.  This position is critical for driving traffic, customer outreach, customer service and supporting the retail BeMobile stores.  

This is a work from home position with some geographical restrictions.

Areas of Responsibility and Associated Tasks:

Taking and making phone calls:

  • Inbound: You must be able to utilize a calling guide and create a positive guest experience in each call. You will provide accurate answers, de-escalate situations, generate sales or appointments, and complete other customer service tasks. After each call, proper follow up will be logged or communicated with the appropriate party. 
  • Outbound: You must be able to complete all assigned outreach, as well as complete any additional outreach based on company initiatives. You will be responsible for communication with retail locations regarding orders, appointment setting, and necessary customer follow up. 

Digital customer interactions: You must be able to effectively communicate in a variety of digital communication mediums including SMS, email, and webchat.

Creating sales opportunities: You must be able to complete a Sales Process that results in device, feature, or accessory purchases. When appropriate, you must also be able to effectively convey the value and properly set appointments with our locations. 

Retail operations guidance and support You must be able to provide guidance and support for a variety of operational responsibilities. You must also stay aware and proficient in system enhancements and changes to operational protocols. 

  • Point-of-Sale Troubleshooting; Device trades, discounts, Carrier Integration, processing refunds, etc
  • Investigating and correcting store-level inventory errors
  • In-Store-Pick-Up and Curbside support

Continuous Learning – Complete all assigned trainings via Litmos.  Attend all training and development webinars/meetings invited to per your role and position. Improve product knowledge related to your position and increase skillset with tools provided by leadership, Training Department or self-education.

BeHive Specialist is also required to exhibit the following:

  • Attendance and Punctuality
  • Attention to Detail 
  • Dependability 
  • Effective Communication
  • Professionalism 
  • Teamwork
  • Remote/Unsupervised Responsibility

Core Values – Our values are important, and you will be evaluated on how well you exemplify them. Our values are:

  • Accountable – We take ownership.
  • Adaptable – We embrace change.
  • Driven – We continuously improve.
  • Helpful – We serve with humility.
  • Trustworthy – We do the right thing.

This is a remote position.

Compensation: $15.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Purpose

To grow as a team while connecting our communities                                                                                                         

 

 

Our Niche

We provide a personalized service in neighborhood Verizon stores

Job Tags

Hourly pay, Full time, Immediate start, Remote job,

Similar Jobs

Ferrovial

Webber - Excavator Operator - Heavy Civil Job at Ferrovial

 ...member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals...  ...Operates a crawler or rubber-tired machine mounted with an excavator bucket. Used for excavating ditches, structures and mass... 

LanceSoft

Travel Nurse RN - ED - Emergency Department Job at LanceSoft

 ...Critical Care and charge experience preferred. May begin entry level without Emergency Department experience, but a minimum of one...  ...Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term... 

CHRISTUS Health

Registered Nurse Lactation Consultant - Lactation Job at CHRISTUS Health

 ...utilizing the nursing process to assess, plan, implement, and evaluate individualized care. This role involves providing in-person consultations, telephone follow-ups, and outpatient services to address lactation challenges, enhance breastfeeding success, and ensure... 

Analog Devices

Machine Learning Engineer (Boston) Job at Analog Devices

 ...Overview Machine Learning Engineer at Analog Devices. You will play a key role in developing and implementing machine learning models that...  ...legally protected status. Job Details Seniority level: Entry level Employment type: Full-time Job function: Engineering... 

HCRC Staffing

Chiropractor Wilmington OH Job at HCRC Staffing

 ...adjustments- Diversified Full Spine, Extremities, Activator, Thompson Drop, Instrument adjustments, and Flexion Distraction and various therapies and modalities Documentation and Charting (timely and accurate notes) Work cooperatively with team and other support staff...