Future Opening: BeHive Specialist - Call Center Specialist Job at BeMobile, Inc, Remote

N3NQQmhKV2FQTDZXWlp4NWltVGNoajVYT2c9PQ==
  • BeMobile, Inc
  • Remote

Job Description

Responsive recruiter

Reports to: BeHive Team Leader (Call Center Leader)

BeMobile is now hiring a BeHive Specialist for our BeHive (Call Center) department.  This position is critical for driving traffic, customer outreach, customer service and supporting the retail BeMobile stores.  

This is a work from home position with some geographical restrictions.

Areas of Responsibility and Associated Tasks:

Taking and making phone calls:

  • Inbound: You must be able to utilize a calling guide and create a positive guest experience in each call. You will provide accurate answers, de-escalate situations, generate sales or appointments, and complete other customer service tasks. After each call, proper follow up will be logged or communicated with the appropriate party. 
  • Outbound: You must be able to complete all assigned outreach, as well as complete any additional outreach based on company initiatives. You will be responsible for communication with retail locations regarding orders, appointment setting, and necessary customer follow up. 

Digital customer interactions: You must be able to effectively communicate in a variety of digital communication mediums including SMS, email, and webchat.

Creating sales opportunities: You must be able to complete a Sales Process that results in device, feature, or accessory purchases. When appropriate, you must also be able to effectively convey the value and properly set appointments with our locations. 

Retail operations guidance and support You must be able to provide guidance and support for a variety of operational responsibilities. You must also stay aware and proficient in system enhancements and changes to operational protocols. 

  • Point-of-Sale Troubleshooting; Device trades, discounts, Carrier Integration, processing refunds, etc
  • Investigating and correcting store-level inventory errors
  • In-Store-Pick-Up and Curbside support

Continuous Learning – Complete all assigned trainings via Litmos.  Attend all training and development webinars/meetings invited to per your role and position. Improve product knowledge related to your position and increase skillset with tools provided by leadership, Training Department or self-education.

BeHive Specialist is also required to exhibit the following:

  • Attendance and Punctuality
  • Attention to Detail 
  • Dependability 
  • Effective Communication
  • Professionalism 
  • Teamwork
  • Remote/Unsupervised Responsibility

Core Values – Our values are important, and you will be evaluated on how well you exemplify them. Our values are:

  • Accountable – We take ownership.
  • Adaptable – We embrace change.
  • Driven – We continuously improve.
  • Helpful – We serve with humility.
  • Trustworthy – We do the right thing.

This is a remote position.

Compensation: $15.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Purpose

To grow as a team while connecting our communities                                                                                                         

 

 

Our Niche

We provide a personalized service in neighborhood Verizon stores

Job Tags

Hourly pay, Full time, Immediate start, Remote job,

Similar Jobs

Partner's Consulting, Inc.

Product Owner Job at Partner's Consulting, Inc.

 ...Job Description Title: Product Owner III Location: Philadelphia, PA Type: Contract Our client is seeking a Product Owner III, a dedicated member of the Scrum Team who represents the users and business, and ensures deliveries align with their requirements... 

Arsenault

Part Time Data Entry Specialist - REMOTE WORK Job at Arsenault

 ...Part Time Data Entry Specialist - REMOTE WORK We are looking for Data Entry profiles to join our Talent Acquisition Team and participate in different projects made up of multicultural teams distributed throughout the world. This person must be proactive, detail... 

Saint Alphonsus Regional Rehabilitation Hospital, an affilia...

Speech Pathologist Job at Saint Alphonsus Regional Rehabilitation Hospital, an affilia...

 ...Speech Pathologist at Saint Alphonsus Regional Rehabilitation Hospital, an affiliate of Encompass Health summary: The Speech Pathologist at Encompass Health provides assessment, treatment, and support to patients with speech and communication challenges in a collaborative... 

Alger

Equity Research Analyst- Small/Mid Cap, Industrials/Consumer Sector Job at Alger

 ...Job Title: Equity Research Analyst- Small/Mid Cap, Industrials/Consumer Sector Reports to (title): EVP, Portfolio Manager Company Description: Founded in 1964, Alger is widely recognized as a pioneer of growth-style investment management. Headquartered in... 

Facilities Management Services, Inc

Janitorial General Cleaning - Evansville - Full Time/Various Shifts Job at Facilities Management Services, Inc

 ...Overview Louisville's premier contract cleaning company. Headquartered in Louisville, serving all of Metro Louisville, Central...  ...Albany, IN. We specialize in contractual janitorial work, post construction cleaning, and floor care services. Our diverse team includes over...