Future Opening: BeHive Specialist - Call Center Specialist Job at BeMobile, Inc, Remote

N3NQQmhKV2FQTDZXWlp4NWltVGNoajVYT2c9PQ==
  • BeMobile, Inc
  • Remote

Job Description

Responsive recruiter

Reports to: BeHive Team Leader (Call Center Leader)

BeMobile is now hiring a BeHive Specialist for our BeHive (Call Center) department.  This position is critical for driving traffic, customer outreach, customer service and supporting the retail BeMobile stores.  

This is a work from home position with some geographical restrictions.

Areas of Responsibility and Associated Tasks:

Taking and making phone calls:

  • Inbound: You must be able to utilize a calling guide and create a positive guest experience in each call. You will provide accurate answers, de-escalate situations, generate sales or appointments, and complete other customer service tasks. After each call, proper follow up will be logged or communicated with the appropriate party. 
  • Outbound: You must be able to complete all assigned outreach, as well as complete any additional outreach based on company initiatives. You will be responsible for communication with retail locations regarding orders, appointment setting, and necessary customer follow up. 

Digital customer interactions: You must be able to effectively communicate in a variety of digital communication mediums including SMS, email, and webchat.

Creating sales opportunities: You must be able to complete a Sales Process that results in device, feature, or accessory purchases. When appropriate, you must also be able to effectively convey the value and properly set appointments with our locations. 

Retail operations guidance and support You must be able to provide guidance and support for a variety of operational responsibilities. You must also stay aware and proficient in system enhancements and changes to operational protocols. 

  • Point-of-Sale Troubleshooting; Device trades, discounts, Carrier Integration, processing refunds, etc
  • Investigating and correcting store-level inventory errors
  • In-Store-Pick-Up and Curbside support

Continuous Learning – Complete all assigned trainings via Litmos.  Attend all training and development webinars/meetings invited to per your role and position. Improve product knowledge related to your position and increase skillset with tools provided by leadership, Training Department or self-education.

BeHive Specialist is also required to exhibit the following:

  • Attendance and Punctuality
  • Attention to Detail 
  • Dependability 
  • Effective Communication
  • Professionalism 
  • Teamwork
  • Remote/Unsupervised Responsibility

Core Values – Our values are important, and you will be evaluated on how well you exemplify them. Our values are:

  • Accountable – We take ownership.
  • Adaptable – We embrace change.
  • Driven – We continuously improve.
  • Helpful – We serve with humility.
  • Trustworthy – We do the right thing.

This is a remote position.

Compensation: $15.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Purpose

To grow as a team while connecting our communities                                                                                                         

 

 

Our Niche

We provide a personalized service in neighborhood Verizon stores

Job Tags

Hourly pay, Full time, Immediate start, Remote job,

Similar Jobs

Seven Oaks Search Group

Remote - Freight Broker Job at Seven Oaks Search Group

 ...Seven Oaks Search is representing a rapidly expanding, family-run 3PL/freight brokerage seeking an experienced cradle-to-grave Freight Broker to join their team. This organization values independence, entrepreneurship, and high-performance. They provide the tools, technology... 

CTC

Healthcare Consultant Job at CTC

 ...County, FL (Doral, Coral Gables). Training will be conducted remotely via Microsoft Teams for approximately 4-6 weeks. Candidate...  ...case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and... 

Gain America

QA Tester job Job at Gain America

Join to apply for the QA Tester job role at Gain AmericaLocation: New York Job # 140 Date Posted: 06/07/2024 Salary: $70000Required Skills : Automation and manual QA SkillsRequired Experience : Job description:Develop robust, reusable automated functional and regression... 

Mini Melts of America

DEPOT MANAGER Job at Mini Melts of America

 ...Job description: Depot/Warehouse Manager We are a growing at a quick and exciting pace. As we expand our services into other areas of the United States we have a magnitude of opportunities for growth within each region. We are looking for positive and upbeat individuals... 

Recruit Monitor

Remote Data Entry Operator / Work from home - USA Job at Recruit Monitor

 ...Remote Data Entry Operator / Work from home - USA Job Openings Remote Data Entry Operator / Work from home - USA About the job Remote Data...  ...You will have a lot of opportunities for development. Part-time is offered - select the days you prefer to work. Commitment...