Future Opening: BeHive Specialist - Call Center Specialist Job at BeMobile, Inc, Remote

N3NQQmhKV2FQTDZXWlp4NWltVGNoajVYT2c9PQ==
  • BeMobile, Inc
  • Remote

Job Description

Responsive recruiter

Reports to: BeHive Team Leader (Call Center Leader)

BeMobile is now hiring a BeHive Specialist for our BeHive (Call Center) department.  This position is critical for driving traffic, customer outreach, customer service and supporting the retail BeMobile stores.  

This is a work from home position with some geographical restrictions.

Areas of Responsibility and Associated Tasks:

Taking and making phone calls:

  • Inbound: You must be able to utilize a calling guide and create a positive guest experience in each call. You will provide accurate answers, de-escalate situations, generate sales or appointments, and complete other customer service tasks. After each call, proper follow up will be logged or communicated with the appropriate party. 
  • Outbound: You must be able to complete all assigned outreach, as well as complete any additional outreach based on company initiatives. You will be responsible for communication with retail locations regarding orders, appointment setting, and necessary customer follow up. 

Digital customer interactions: You must be able to effectively communicate in a variety of digital communication mediums including SMS, email, and webchat.

Creating sales opportunities: You must be able to complete a Sales Process that results in device, feature, or accessory purchases. When appropriate, you must also be able to effectively convey the value and properly set appointments with our locations. 

Retail operations guidance and support You must be able to provide guidance and support for a variety of operational responsibilities. You must also stay aware and proficient in system enhancements and changes to operational protocols. 

  • Point-of-Sale Troubleshooting; Device trades, discounts, Carrier Integration, processing refunds, etc
  • Investigating and correcting store-level inventory errors
  • In-Store-Pick-Up and Curbside support

Continuous Learning – Complete all assigned trainings via Litmos.  Attend all training and development webinars/meetings invited to per your role and position. Improve product knowledge related to your position and increase skillset with tools provided by leadership, Training Department or self-education.

BeHive Specialist is also required to exhibit the following:

  • Attendance and Punctuality
  • Attention to Detail 
  • Dependability 
  • Effective Communication
  • Professionalism 
  • Teamwork
  • Remote/Unsupervised Responsibility

Core Values – Our values are important, and you will be evaluated on how well you exemplify them. Our values are:

  • Accountable – We take ownership.
  • Adaptable – We embrace change.
  • Driven – We continuously improve.
  • Helpful – We serve with humility.
  • Trustworthy – We do the right thing.

This is a remote position.

Compensation: $15.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Purpose

To grow as a team while connecting our communities                                                                                                         

 

 

Our Niche

We provide a personalized service in neighborhood Verizon stores

Job Tags

Hourly pay, Full time, Immediate start, Remote job,

Similar Jobs

SGS Consulting

Healthcare Consultant I Job at SGS Consulting

 ...enrollers. Utilizes critical thinking and judgment to collaborate and inform the case management process, to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members using care management tools and resources.... 

Robert Half

Controller Job at Robert Half

 ...and external stakeholders, including property managers, investors, and auditors Evaluate and implement accounting processes and controls to improve efficiency and accuracy of financial reporting Provide support to senior management with ad-hoc financial analysis... 

airbnb, Inc.

Senior Data Scientist Inference, Global Markets (San Francisco) Job at airbnb, Inc.

 ...Senior Data Scientist - Inference, Global Markets Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the... 

Teleport

Senior Recruiting Operations Manager Bay Area (Remote) (San Francisco) Job at Teleport

 ...you do. We are looking for a Senior Recruiting Operations Manager with experience scaling...  ...paced tech company. This is currently a remote opportunity where you would be working...  ...strategy. This includes identifying and executing large-scale transformation initiatives that... 

Teradyne

Campus Recruiter Job at Teradyne

 ...Campus Recruiter Teradyne, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate...