Job Description
**The opportunity**
Delaware North Parks and Resorts is hiring full-time and part-time Front Desk Clerks to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now join our team.
**Pay**
$19.00 - $20.00 / hour
Information on our comprehensive benefits package can be found at .
**What we offer**
- Health, dental, and vision insurance*
- 401k with company match*
- Paid vacation days and holidays*
- Paid parental bonding leave*
- Tuition or professional certification reimbursement*
- Weekly pay
- Free shift meal in our employee dining room
- Commuter bonus - $10/day for 35+ miles and $20/day for 50+ miles
- Employee discounts - 20% off food and beverage and 30% off retail
- Referral bonus - earn $200 for each eligible referral
- Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide
- Available for full-time, year-round team members
- *Life at Tenaya at Yosemite**
Embark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park's entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day.
- Close proximity to outdoor attractions including Yosemite National Park, Bass Lake, Sierra National Forest
- Opportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more!
**What will you do?**
- Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
- Manage cash and credit card transactions while keeping accurate paperwork
- Empower to resolve uncomplicated guest issues immediately
- Monitor and balance the daily figures, post room and tax charges on guest accounts
- Provide service follow-through to guests
- Knowledge of the business to offer guests accurate information and knowing when to escalate situations
**More about you**
- Ability to recognize and respond to guest social queues
- Good interpersonal communication skills in person and by phone
- Ability to multitask in a fast paced environment
- Experience interacting with guests while performing desk functions and using software platforms
- Demonstrated ability to maintain professionalism and calm manner under pressure
- Judgment to resolve guest issues with minimal supervision and knowing when to escalate
- Minimum of 6 months of front desk experience or 1 year of customer service experience required
**Physical requirements**
+ Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts
**Shift details**
Overtime as needed
**Who we are**
Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We offer a variety of employee housing which includes meals, utilities, internet, and laundry. We also provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates, we offer a commute incentive for all commutes over 50 miles one way.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
Job Tags
Weekly pay, Holiday work, Full time, Part time, Local area, Immediate start, Outdoor, Shift work,