Service Position Summary:
SBP, a social impact organization focused on disaster resilience and recovery, solves the challenges facing at-risk communities and scales impact with a proven model that brings the rigor of business and innovation to reduce risk, create resilient communities, and streamline recovery. By taking this holistic approach, SBP shrinks the time between disaster and recovery. SBP does this in three connected ways—prepare, shape, and build.
1. SBP prepares individuals, communities, and organizations to mitigate risk and speed recovery.
2. SBP shapes federal policy and system change and state and local disaster recovery programs to be more efficient and effective.
3. SBP builds resilient communities efficiently and effectively and shares our proven model and approach with others.
A Client Service Coordinator is part of SBP's Disaster Assistance Program and supports SBP's clients with understanding and navigating the FEMA appeals process to aid in their recovery. The CSC helps to identify and remove barriers to clients' recovery. Client Services Coordinators will support SBP's Disaster Assistance Program's call center and serve as the first point of contact for many survivors on their road to recovery. To best support clients, Spanish language proficiency is preferred.
Locations:
New Orleans, Louisiana
Essential Functions of Position:
Core Competencies and Academic and Professional Experience Needed: The AmeriCorps member should demonstrate the following competencies to perform the essential functions of this position:
Physical Activities:
Commitment Required: Full-Time members will serve 1700 hours over the course of 10 months. Members are required to serve 42 hours a week. A typical service week is Monday – Friday, however, volunteer events often occur on Saturday and will require attendance. Member will have ample opportunity to complete 1700 hours of service.
COVID-19 Safety Statement: While COVID-19 vaccines and boosters are highly encouraged, they are not mandatory for SBP team members at this time. However, SBP strongly recommends that all team members stay current with vaccinations and boosters, which remains one of the best ways to protect themselves, their colleagues, and the clients we serve.
SBP AmeriCorps Benefits:
Member TIme Off: Time off is available to each member who is on track to meet or exceed their AmeriCorps hours in a term. Members are not guaranteed time off as part of their AmeriCorps term of service, but they may submit a Time-Off Request via Paylocity to their supervisor for approval. The supervisor and AmeriCorps Program Manager will consider factors such as a member's progress towards completing their service hours and the potential impact the member's absence may have on program operations when determining time off approvals.
Knowledge, Skills, and Qualifications Required:
Start Date(s):
Want to learn more?
As an AmeriCorps member serving with SBP, you will be part of the growing national service movement. You will receive professional development with a dynamic social-impact organization that is pioneering a new model for disaster recovery to support people, especially those who are most vulnerable to the effects of climate change. If you're committed to learning, have a strong work ethic, and enjoy working with volunteers, we want you on our team!
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