Job Description

Role Description

This is a full-time/part-time on-site role for an Event Sales & Operations Assistant located in Redmond, WA. The Event Sales & Operations Assistant will be responsible for customer service, communication, sales, and ensuring a positive customer experience through the operations and logistics of events held onsite.

About the Role

The Event Sales & Operations Assistant plays a key role in the successful execution of events at Chateau Lill, ensuring seamless coordination between sales, operations, and event services. This position works closely with the Director of Sales & Retail Operations , event planners, vendors, and internal teams to manage event logistics, venue setup, and client relations while maintaining a high standard of service.

This role requires a proactive, detail-oriented individual who excels in event coordination, venue management, and customer service while overseeing event setup, teardown, and inventory management.

Key Responsibilities

Event Coordination & Operations

• Oversee the preparation of venue spaces for events, ensuring cleanliness, organization, and proper setup.
• Collaborate with the Director of Sales & Retail Operations and event planners to execute event layouts, vendor orders, and logistics.
• Manage event setup and teardown, ensuring timely transitions between events.
• Track labor fees and communicate with the Director to ensure proper billing.
• Assist with event production for high-profile events and coordinate external vendors as needed.
• Act as an on-site point of contact during events, ensuring smooth execution and troubleshooting issues in real time.
• Maintain clear and proactive communication with internal teams, vendors, and clients.
• Train and oversee Event Supervisors and team members on setup, teardown, and safety best practices.
• Ensure compliance with venue policies, safety regulations, and fire codes.

Sales & Client Relations

• Conduct venue tours for prospective clients, providing expert guidance on event logistics.
• Advise clients on best practices to maximize the efficiency and elegance of their event.
• Maintain strong relationships with clients, vendors, and service providers to ensure a seamless event experience.
• Negotiate service contracts and manage vendor relationships to support client needs.

Inventory & Venue Management

• Track, store, and maintain event inventory, equipment, and venue assets.
• Oversee repairs and replacements for venue assets, developing a long-term replacement plan.
• Ensure proper storage and organization of event equipment to maintain a safe working environment.

Candidate Requirements

• Experience : 2+ years in event coordination, hospitality, or venue operations (preferred).
• Skills :
• Strong time management, organization, and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with event planning software (e.g., Social Tables, EMS, Eventbrite) is a plus.
• Physical Requirements : Must be able to lift up to 50 lbs and be comfortable with physically demanding tasks.
• Work Schedule : Wednesday–Sunday, 9:30 a.m. to 5:00 p.m. (may vary based on event needs with occassional closing shift from 4:00 p.m. - 11:00 p.m.).

Why Join Us?

• At Chateau Lill, we are dedicated to creating exceptional event experiences in a collaborative and professional environment. If you have a passion for events, a strong attention to detail, and a commitment to excellence, we’d love to hear from you!

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