You will focus on continually enhancing the end-user experience by identifying opportunities for improvement and collaborating with stakeholders to deliver more integrated, intuitive technology. This role is ideal for someone who sees technology as a business enabler and is passionate about driving meaningful, user-centric change.
You will act as the first point of contact for the business, ensuring user needs are met with exceptional service and that issues, trends, and opportunities are quickly identified and addressed. Youll work closely with users, technology teams, and vendors to understand requirements, assess product quality, and implement improvements. Day to day, you will manage the helpdesk queue, maintain inventory, support users with hardware and software issues, and take ownership of longer-term projects that elevate the firms technology environment.
A key part of the role involves proactively improving performance, reliability, and efficiency by analyzing events, contributing to incident management, and leveraging system-level metrics. Youll identify new metrics, automation opportunities, and process enhancements, all while strengthening relationships across the business. You will also help colleagues build their technical skills and collaborate across teams to deliver projects with tangible impact.
We are looking for someone with a strong drive for continuous improvement, proven experience across the Windows technology stack, and the ability to think creatively and challenge the status quo. You should be a self-starter who learns quickly, communicates clearly, and can explain technical concepts in simple terms. Experience leading a major technical projectsuch as migrating a widely used systemwould be highly valuable.
Success in this role requires strong knowledge of Microsoft technologies, Windows operating systems, Windows Server tools such as Group Policy and Active Directory, and solid troubleshooting abilities across desktops, networks, and office devices. Experience with scripting and automation, particularly using PowerShell or Python, is important, as is familiarity with mobile device management platforms like Intune, AirWatch, or Jamf. Additional beneficial experience includes working with virtualization technologies, deployment tools, infrastructure-as-code solutions, Linux, containerization, or the LGTM stack.
They'll need someone who's fully authorized to work in the US without any sponsorship / visa (cannot support H1B).
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