Education Support Specialist Job at Radford University, Radford, VA

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  • Radford University
  • Radford, VA

Job Description

Posting Details

Posting Details


Working Title
Education Support Specialist


Position Number
C00555


Posting Number
C00668P


Type of Recruitment
General Public


Pay Band
3


Is this position restricted?
No


Work Location
Radford


Division
Academic Affairs-10


College/Unit
Provost-E&G-1100


Department
Registrar, Office of the-12103


Hours Per Week
40


Months Per Year
12


Academic or Calendar Year
Calendar Year


Full Time/Part Time
Full Time


If part time, enter Percent Time

Work Schedule


Normal Work Schedule


Monday - Friday, 8 am - 5 pm
Occasional Saturday hours may be required.

Physical Demands

Posting Text


Contact Name for Applicant
Rahid Zaman


Contact Phone for Applicant
(540) 831-5613


Education/experience


Experience in a fast-paced, deadline-driven customer service setting.

Job Summary


Customer service lead in the Office of the Registrar, providing general records and registration customer service to the campus community via phone, email, and in person. Responsible for triaging and responding to Registrar's Office emails. Assists students, faculty, and staff regarding academic records, registration, scheduling, state and federal regulations, and university policies and procedures with particular emphasis on the maintenance of student academic information. Produces enrollment/degree verifications. Processes grade changes, change of majors/minors, assigning academic advisors, and the academic petition process. Reviews and processes domicile appeals, determines in-state eligibility. Supports various Registrar's Office functions during peak periods.

Required Qualifications

  • Experience in a fast-paced, deadline-driven customer service setting.
  • Demonstrated ability to effectively work and communicate in a team environment serving a diverse population.
  • Experience interpreting and disseminating policies, procedures, and department information.
  • Experience with data entry and database systems, proficiency with Microsoft Office products such as Word and Excel. D
  • Demonstrated planning and problem-solving skills.
Additional Considerations
  • Experience providing administrative support in higher education student services or academic affairs settings.
  • Experience working with computer applications and technology which supports educational institutions such as Banner, PeopleSoft, Colleague, Imaging systems, etc.
  • Knowledge of FERPA and other federal privacy and academic records maintenance regulations in a higher education environment.
  • Experience working with confidential and detailed information.

Hiring Range
Pay Band 3, starting at $38,000


Posting Date
09/05/2024


Application Review Date
09/19/2024


Closing Date

Open Until Filled
Yes


Special Instructions to Applicants

Employment Conditions
Must have a criminal background check


Statement of Economic Interest is required
No


Alternate work schedule

Required Licenses

Describe other job related licenses and/or certifications

Equal Opportunity/Affirmative Action Statement


Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Clery Statement


In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university's policies, procedures, and programs concerning safety and security, as well as three years' of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Reasonable Accommodation Statement


If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Quick Link for Internal Postings
Radford University

Job Tags

Full time, Part time, Saturday, Monday to Friday,

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