Job Description

Job Description

Our client is seeking a D365 Senior dev with team leadership skills focused on Customer and Field service.

Location: Remote

Duration: 1 year

Responsibilities

• Technical Leadership: Provide hands-on leadership and mentorship to a multidisciplinary development team, including technical leads, architects, and developers.
• Cross-Functional Collaboration: Partner with architects, product owners, QA leads, and business analysts to deliver high-quality, business-aligned solutions and to prioritize work for the team.
• Champion Development Process : Own and optimize the development lifecycle by introducing agile best practices and scalable delivery models. Identify opportunities for acceleration and innovation and propose options when challenged by constraints.
• Delivery Accountability: Take full ownership of development deliverables; monitor progress, resolve blockers proactively, and ensure timely completion.
• Knowledge Management: Promote knowledge sharing through well-maintained documentation and internal learning initiatives to support sustainable development.
• Release Strategy Compliance: Collaborate with the deployment team to ensure adherence to release strategy and development best practices for smooth rollouts.
• Team Culture: Foster a collaborative, inclusive, and high-performing team environment built on open communication, accountability, and continuous improvement.
• Risk Management: Proactively identify technical and delivery risks and engage stakeholders early to resolve issues before they escalate and remove roadblocks from the team’s path.
• Team Structure & Clarity: Define and align team structures, roles, and responsibilities to ensure clear ownership and efficient execution of project goals.

Requirements:

• Experience: 8+ years of technical expertise with Microsoft Dynamics 365 Customer Service, Field Service including 4+ years in team leadership, people management/supervision roles in enterprise or consulting environments.
• Technical Excellence: Background on Solutions Architecture, Technical Design Patterns, and Power Platform (Power Apps, Power Automate, Dataverse) and ALM Strategies are preferred.
• Team Leadership: Demonstrated success leading diverse teams, including architects, tech leads, and developers, with a focus on alignment and delivery.
• Agile and DevOps Proficiency: Strong understanding of Development processes, Agile methodologies and DevOps principles.
• Communication Skills: Effective communicator with strong interpersonal, collaboration and organizational skills.
• Proactive Mindset: A self-starter with a strong sense of ownership who can anticipate and remove roadblocks to keep team moving forward.
• Continous Improvement: Demonstrates a continuous improvement mindset, proactively identifying and implementing enhancements to processes, structure, and tools to drive greater operational efficiency.
• Problem Solving: Champion collaborative problem-solving by encouraging diverse viewpoints and skilfully managing dissent to reach well-rounded solutions and conflict resolutions.

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