Job Description

Pay Competitive Location Atlanta/Georgia Employment type Full-Time Job Description Req#: 21128 How you'll help us Keep Climbing (overview & key responsibilities) The DFP Senior Systems Engineer will be a key member of the Enterprise Applications team of Delta Flight Products (DFP), a wholly owned subsidiary of Delta Air Lines. The Sr. Systems Engineer will work closely and collaboratively with various business units of DFP, Delta IT, and Delta Finance teams to successfully implement new functionality and support existing functionality in Epicor. The Engineer will be the expert in Epicor for DFP and work with users from across the business functions to effectively use Epicor. This includes functional aspects and technical aspects of Epicor. Responsibilities and Duties: Be an Epicor subject matter expert in Manufacturing, Procurement, Warehouse Management, Inventory Management, Finance, and other support functions. Work closely with business users to understand and address functional and technical needs or make recommendations. Actively manage the functional backlog including discussions with users and business leaders, and managing the list. Work alongside an Epicor functional team and outside consultants to meet DFP's requirements. Coordinate the functional and technical aspects of Epicor hosted by a 3rd party provider. Implement and test new modules, reports, interfaces, and customizations. Create/modify applications and develop, test, and implement configurations when needed. Create and support customizations that are easy to upgrade and maintain. Resolve Epicor application-related issues in an appropriate time. Create/update technical and functional documentation. Optimize the overall effectiveness of the Epicor ERP System. Perform data uploads and exports – DMT tool experience required. Assist users with data validation and testing. Coordinate and ensure that preventative, scheduled, and emergency application maintenance and upgrades are done in a timely basis. Implement and support integrations with SAP and other systems. Manage maintenance upgrades, troubleshooting software issues, testing new functionality and configuration changes, and generating new reports/forms/dashboards for all departments. Work closely with DFP Business Teams, Delta IT teams including SAP COE, Partners of DFP/Delta, Consultants/Contractors to plan and deliver the required functionality per roadmap. Work with the DFP Training team to develop training documentation and train the trainers. Provide quick and effective solutions to achieve timely delivery of goods and services. Develop process flows and business test cases, test data for enhancements and integrations. Develop troubleshooting guides for frequently experienced system and process issues. Take initiative to recommend process improvements and demonstrate creative thinking. Manage and nurture an excellent working relationship with selected 3rd party service providers. Perform other duties as assigned by DFP Manager. Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Honesty, Integrity, Respect, Perseverance, and Servant Leadership – every day, in everything we do. Exploring a career at Delta gives you a chance to see the world while providing great benefits to help you keep climbing along the way: Competitive salary, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company match. Paid time off including vacation, holidays, and paid personal time. Comprehensive health benefits including medical, dental, vision, short/long term disability, and life benefits. Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health counseling. Domestic and International (standby) Flight privileges for employees and eligible family members. Career development programs to achieve your long-term career goals. Access to over 500 discounts, specialty savings, and voluntary benefits through Delta Perks such as car and hotel rentals and auto/homeowners/pet insurances. What you need to succeed (minimum qualifications) 5 years’ experience in implementing and supporting Epicor with demonstrated proficiency in application administration and system maintenance. 3+ years’ experience with Epicor customizations including UI customizations, BAQs, Dashboards & BPM’s, and Crystal/SSRS reports creation and modification. Working knowledge in manufacturing environments. Should be highly collaborative with the ability to work well and interact with various departments throughout the organization and its parent organizations. Must be able to accomplish tasks in a timely manner producing high-quality deliverables. Must exhibit a high level of confidentiality with work product. Work well in coordinating work through contractors and vendors to achieve business objectives. Excellent written and verbal communication skills. Solution-oriented, multi-task capable with demonstrated ability to work well with others in a fast-paced, time-sensitive environment. Demonstrates initiative and self-directs work. Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States. What will give you a competitive edge (preferred qualifications) Extensive hands-on experience and knowledge of EPICOR ERP (breadth and depth). Working knowledge in an engineer-to-order type of manufacturing organization. Aerospace and defense experience will be an added advantage. Ability to work across multiple levels of the organization to understand business challenges, identify solutions, and communicate well across these levels. About the company Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier. #J-18808-Ljbffr Delta Air Lines

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